Senior Trainer

As an associate of the CEC Training Center of Excellence (COE), the Sr. Trainer is responsible for designing, delivering, and continuously improving training programs that enhance employee performance and support business objectives. They assist Training Managers in providing support to trainers and provide coaching in training during both in-person instructor-led, virtual instructor-led and blended learning sessions, demonstrate clear understanding of each knowledge area and facilitate training sessions, etc.

Must follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of customers and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer calls using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

• →Demonstrate clear understanding of each knowledge area, develop and edit training materials as needed by the business, and support various regional operational training needs.
• →Facilitate instructor-led, virtual, and blended training programs.
• →Manage associate enrollment, verify records are maintained in relation to training completion and report classroom attendance to the appropriate work teams.
• →Prepare onsite and virtual training classrooms. 
• →Maintain effective classroom control.
• →Actively participate in all aspects of new hire training and on-boarding as needed.
• →Manage relationship with system support teams.
• →Escalate systems issues and process any system access requests for associates undergoing training. 
• →Ensure employees adhere to company policies and procedures during training.
• →Evaluate learning transfer through knowledge checks and learning activities. Share feedback on performance, arranging re-training, coaching and additional support as needed.
• →Communicate performance concerns to relevant stakeholders such as HR or Operations providing specific feedback and outlining actions taken to address during training.
• →Plan and organize meetings, certifications, graduations with external stakeholders and otherwise before, during and after a training class.
• →Evaluate training performance post-training by listening to calls or shadowing associates as directed by Training manager
• →Create and maintain engaging, accurate, and relevant training plans and content, including Job Aids, PowerPoint presentations and learning activities for all relevant classes as requested by Training manager.
• →Report issues or discrepancies in Knowledge Management articles.
• →Actively maintain knowledge by logging into take calls, shadowing relevant teams ahead of training, and practicing content delivery and completing teach backs in preparation of delivery (where possible).
• →Participate and actively contribute to Global and Regional training related projects and content reviews as requested by Training leadership.
• →A willingness to travel if needed for training purposes.

• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Protect privacy and security of customers and coworkers
• Speak to stakeholders, guests and co-workers using clear, appropriate and professional language. 
• Prepare and review written documents accurately and completely
• Answer calls using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other associates and partners
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Manager(s)
• Assist with Tracking of Training inventory
• Ensure training spaces are maintained and flag any issues to the training manager and or relevant team(s)
• Provide coaching support as outlined by training manager
• Log in to take calls monthly where possible to maintain knowledge
• Participate and attend project meetings as requested by training manager

• Computer Skills 
• Learning

• Interpersonal Skills
• Team Work 
• Diversity Relations

• Communication
• Writing 
• Listening
• Applied Reading
• English Language Proficiency

• Integrity
• Dependability
• Initiative 
• Adaptability/Flexibility
• Positive Demeanor

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

At the time of application, applicants must have the legal right to work in South Africa either by being South African citizens by birth or by acquiring that right through other means such as having permanent residency or naturalisation. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.