Supervisor, Customer Serv PHC

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership.

JOB FUNCTIONS

Supervision of staff
Training of all Customer Service staff
Monitors the flow of orders to and from the Customer Service Department
Handles escalated situations with patients/customers or Referral Sources
Processing of payroll for the department
Recruitment, hiring, discipline, and supervision of the department
Evaluations of the Customer Service Department
Monitoring the number of incoming phone calls to determine if support is necessary
Evaluation and recommendation of process improvement for the department

Education

High School Diploma or General Education Degree (GED) Required
Associate's Degree Preferred

Work Experience

3-5 years of experience in healthcare Preferred
Previous Supervisory experience Preferred

Knowledge, Skills, and Abilities

read and analyze documents such as prescriptions, chart notes, etc.
prioritize and plan activities for subordinates and delegate appropriately
multitasking
follow up on outstanding projects and tasks
Moderate computer skills
Moderate typing skills

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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