Customer Service Representative with German

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Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Deliver the highest levels of Customer Experience where customer centricity is the key focus. Process orders and handle customers’ inquiries via incoming calls, WhatsApp, email and other channels,

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Customer Support SpecialistCustomer

About the Role

~1 min read

Deliver the highest levels of Customer Experience where customer centricity is the key focus.
Process orders and handle customers’ inquiries via incoming calls, WhatsApp, email and other channels, when applicable.
Resolve customer complaints, issues, and inquiries efficiently while maintaining high service standards.
Conduct outbound calls to follow up on inquiries, support campaigns and share relevant information, when applicable.
Be the first line response in supporting customers’ needs, effectively handling all interactions and providing positive outcome in every instance for Herbalife Distributors.
Demonstrate empathy, patience, and professionalism in all interactions.
Adhere to Service/ Business Metrics and Targets: key to the success of the position.
Maintain Herbalife Distributors’ records.
Be an Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.

Requirements

~1 min read

An outgoing and positive attitude.
Fluent German speaker (C1 level), with proven speaking and reading skills.
A strong desire to making a positive contribution to the team, internal customers and Distributors.
Availability to travel in order to participate in and support events in local markets.
High ability to coach, educate & positively influence Distributors.
Fast learning with experience in change management.
Self-motivation and great organizational skills.
Outstanding verbal and written communication skills.
Excellent interpersonal skills.
Previous experience in a similar role is an asset, but not mandatory.
Attitude for working effectively in a target-driven environment, maintaining high performance, and consistently achieving goals.
Very good command of English (min. B2).
PC literacy is essential.
Ability to work independently and as part of a team.