Med Office Scheduler I - Call Center

Center for Bone & Joint Surgery of the Palm Beaches is a leading orthopedic practice dedicated to providing exceptional patient care. As our organization continues to grow, we are seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This is an excellent opportunity for a detail-oriented, customer-focused professional who enjoys helping patients and thrives in a fast-paced healthcare environment.

Essential Duties 

• Schedule patient appointments, including new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Utilize scheduling and referral management tools to coordinate patient care efficiently.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Triage and route messages to the appropriate clinical or administrative staff.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.
• Perform additional duties and special projects as assigned.

Qualifications

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Minimum one (1) year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems (ATHENA)
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

At Center for Bone & Joint Surgery, we are committed to taking care of our team. We proudly offer a comprehensive benefits package designed to support your health, well-being, and financial future, including:

 

• Full-Time
• Monday - Friday 8am - 5pm
• Onsite Position

Join a team that values excellence, collaboration, and a commitment to providing outstanding orthopedic care to our community.