Customer Support Agent I

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

As a Customer Support Agent I, you’ll play an important role in helping patients navigate their healthcare experience. You’ll serve as a first point of contact for patients, answering questions, troubleshooting common issues, and helping ensure they receive timely, accurate, and compassionate support.

This is an entry-level opportunity for someone who enjoys helping people, communicates clearly, and thrives in a fast-paced, team-oriented environment. You’ll receive training on our services, systems, and processes to help you succeed.

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  Respond to patient inquiries via phone, email, and SMS, providing timely, professional, and compassionate support.

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  Resolve routine patient questions and issues, including account access, appointment scheduling, test kits, eligibility, and general service inquiries.

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  Conduct outbound patient outreach as needed, including appointment reminders, follow-ups, and requests for additional information.

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  Follow established standard operating procedures (SOPs) to ensure accurate, consistent, and efficient support.

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  Accurately document patient interactions and resolutions in our customer support systems.

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  Recognize when issues require additional assistance and escalate complex, clinical, or urgent concerns to the appropriate team.

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  Meet established performance expectations for productivity, response times, quality, and patient satisfaction.

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  Maintain patient confidentiality and follow all applicable privacy and security policies, including HIPAA.

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  Collaborate with teammates and share feedback to help improve the patient experience and team processes.

• A genuine desire to help people, with a compassionate, patient-first mindset.

• Strong written and verbal communication skills, with the ability to explain information clearly and professionally.

• Excellent attention to detail and the ability to accurately follow instructions, procedures, and established workflows.

• Strong organizational skills, reliability, and the ability to manage multiple tasks efficiently.

• Basic problem-solving skills, with the ability to resolve routine issues independently and recognize when to ask for help.

• Comfort using computers and learning new software and technology.

• A positive, adaptable attitude and willingness to learn, receive feedback, and work collaboratively in a fast-paced environment.

• High school diploma or equivalent.

• Previous customer service experience, including retail, hospitality, call centers, or other customer-facing roles.

• Experience in healthcare or familiarity with healthcare terminology.

• Experience using customer support or ticketing software (e.g., Zendesk).

• Spanish language proficiency.