Specialty Leasing Manager – Riverwalk Outlets | New Orleans, LA

Location: Downtown New Orleans, LA  - On-site with regular local and regional canvassing
Employment Type: Full-time - Exempt

Lead Retail Property Operations in the Heart of Downtown New Orleans. The Outlets at Riverwalk, a premier outlet shopping center along the Mississippi River, is seeking a proactive, sales-focused Specialty Leasing Manager to grow Riverwalk’s specialty leasing revenue and bring compelling businesses and experiences to the property.

Base Salary of $70,000 - $80,000 dependent on experience. 
Eligible for End of Year Bonus.

The Outlet Collection at Riverwalk is a shopping and dining destination along the Mississippi River in New Orleans, serving local residents and visitors. Riverwalk is part of RockStep Capital, a privately held real estate investment firm focused on shopping centers. Learn more at www.rockstep.com.

Learn more: www.riverwalkneworleans.com

This hands-on role develops local and regional prospects, negotiates new and renewal agreements, manages merchant relationships, and coordinates successful openings for temporary inline tenants, kiosks, retail merchandising units, pop-ups, and other approved uses.
The manager works closely with property management, Operations, Lease Administration, and Marketing to achieve revenue goals and maintain strong merchandising standards. A separate Marketing position is under consideration. The planned division of responsibilities assigns that role property marketing strategy, social media, digital campaigns, graphics, sponsorships, strategic partnerships, agency-led advertising revenue, and larger-scale events. The Specialty Leasing Manager supports these efforts through merchant participation, referrals, and on-site coordination.

• Actively canvass local and regional markets, retail districts, business networks, and digital channels to identify qualified specialty leasing prospects and generate new revenue.
• Develop a merchandising plan with leadership that addresses vacancies, customer demand, and complementary retail, food, service, and experiential concepts.
• Conduct tours, present available opportunities, negotiate proposed terms, and secure required approvals for new agreements and renewals.
• Maintain an organized prospect pipeline, canvassing activity, follow-up schedule, and deal status in approved tracking systems.
• Manage tenant relationships, monitor expirations, and pursue timely renewals and replacement prospects.
• Prepare revenue projections and budget updates; monitor specialty tenant sales, revenue performance, and outstanding balances with Accounting and property management.
• Coordinate accurate deal packages and agreement documentation with Lease Administration; confirm required execution, insurance, deposits, and approvals before possession.

• Coordinate merchant move-ins, move-outs, fixtures, signage, and opening readiness with property management, Operations, and Security.
• Monitor common-area presentations, kiosk and retail merchandising unit standards, tenant operating requirements, and approved uses; document concerns and coordinate follow-up.
• Maintain current knowledge of available spaces, approved placements, permanent-tenant restrictions, and operational requirements; route questions to the appropriate team.
• Participate in leasing reviews and property meetings, maintain accurate reports, and assist the General Manager with related property projects and tenant concerns as needed.

• Encourage retailer participation in property promotions and events; gather tenant offers, business updates, and opening information for Marketing.
• Identify and lease approved space for pop-ups, markets, vendors, sampling, and temporary activations; coordinate proposals with Marketing and property management to avoid overlapping commitments.
• Refer advertising, sponsorship, and partnership opportunities to Marketing and coordinate any related space needs, merchant participation, or on-site logistics.
• Support smaller in-mall activities and approved events through tenant and vendor communication, scheduling, and setup coordination with the property team.
• Until a dedicated Marketing professional is hired and responsibilities are transitioned, provide limited support for approved promotions, routine website and social updates, and event coordination as prioritized by leadership. Scope will be reviewed when the staffing decision is confirmed.

• Two or more years of experience in specialty leasing, retail sales, business development, shopping center management, or a related field preferred. Experience with temporary leasing, contracts, or tenant coordination is a plus.
• Proven prospecting, relationship-building, negotiation, and follow-through skills; comfortable with regular in-person canvassing and revenue goals.
• Strong written and verbal communication, attention to detail, time management, and ability to interpret agreements and basic financial and sales reports.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and prospect or customer relationship management systems.
• Self-directed and adaptable, with the ability to collaborate with tenants, property teams, vendors, and corporate departments.
• Bachelor’s degree preferred; an equivalent combination of relevant education and experience will be considered.

• Benefits
  • Medical (generous employer contribution)
  • Dental, Vision, Basic Term Life / AD&D and Long-Term Disability, and (100% employer paid for employee coverage)
  • Employee Assistance Plan for the employee and their household (employer paid)
  • Supplemental Life / Short-Term Disability
  • 401(k) with company match
  • Generous Paid Time Off- Emphasis on work-life balance in a supportive, team-oriented environment.
• Career Growth Opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Ready to lead operations at one of New Orleans’ most iconic retail destinations? Click Apply and submit your resume. Qualified candidates with the required license are encouraged to apply.