Director, People Analytics & AI

• →Set and lead the vision for people analytics and AI in HR, with a focus on two outcomes: sharper workforce insights and a better employee experience.
• →Translate complex data into clear stories that influence executive decisions and HR policy.
• →Use AI-powered tools, such as Copilot agents and self-service assistants, to change how employees get HR support, so they get fast, accurate answers when they need them.
• →Design, govern, and scale HR AI agents across the enterprise, setting the standards for how they are built, evaluated, and responsibly deployed.
• →Manage the full lifecycle of HR AI products and agents, from use-case design and testing through launch, adoption, and continuous improvement.
• →Working knowledge of retrieval-augmented generation (RAG), prompt and context design, agent orchestration, evaluation and integration with enterprise systems such as Workday and ServiceNow
• →Platform-agnostic judgment: experience with end to end enterprise agent development with the ability to assess best platform to deliver solutions.
• →Build data and AI skills across HR and lead the change management that drives adoption of new tools and ways of working.
• →Manage and develop a team of 4 direct reports
  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.