Employee Benefits Technical Specialist

Ensuring operational efficiency, system stability, and seamless administration, this position delivers critical technical support across month-end procedures, investment administration, claims workflows, and client services in an established employee benefits environment. The successful candidate manages essential support channels, troubleshoots system issues, and drives continuous process enhancements in collaboration with core development teams. Beyond internal system maintenance, the position manages new business installation and delivers comprehensive client reporting to support ongoing stakeholder relationships. While situated in either Johannesburg or Cape Town, the position requires occasional inter-regional travel and flexibility to undertake overtime work as operational demands require. Key Responsibilities Provide technical support across month-end processing, investment administration, claims workflows, and client service delivery. Design, validate, and implement robust operational systems and processes while managing related technical projects. Manage the technical support inbox, systematically log incoming requests, track technical issues, and deliver structured feedback to management. Troubleshoot and resolve system failures promptly to minimise operational downtime. Collaborate directly with system development teams to rectify technical defects and improve existing business processes. Manage and process installations for incoming business and maintain effective client relationships. Execute accurate client reporting, direct communications, and active workload management. Requirements Essential Requirements National Senior Certificate (Matric) with Mathematics on Higher Grade. Minimum of 5 years of working experience within a similar environment, backed by strong working knowledge of Employee Benefits administration. Minimum of 5 years of practical experience utilising Everest and .NET technologies. Proven track record of working collaboratively with software developers and programmers. Fluency in both English and Afrikaans (written and verbal). Strong analytical, time management, prioritisation, and problem-solving abilities with high attention to detail. Willingness and availability to work overtime and travel to other regions when required. Desirable Requirements BCom degree, BSc degree, or a related tertiary qualification. Required Software Skills Everest .NET Microsoft Excel - Advanced Benefits