Renewals Manager

CanadaRemoteFull-timemid

Renewals ManagerCustomer Success

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Renewals ManagerCustomer Success

As a Renewals Manager, you will lead renewal operations and commercial processes to strengthen customer relationships and drive sustainable revenue retention. You will oversee renewal strategies, support contract execution, and ensure opportunities are managed effectively throughout the renewal cycle. Combining team leadership, commercial expertise, and analytical capabilities, you will help improve workflows and maximize renewal performance. You will also play a key role in maintaining Salesforce data quality, strengthening forecasting accuracy, and providing actionable business insights. Working closely with Sales, Marketing, Finance, Product, and Customer Success, you will align renewal activities with broader business objectives. This fully remote opportunity offers the chance to contribute to operational excellence in a dynamic, collaborative environment.

Excellent verbal, written, and presentation abilities, including confidence engaging with stakeholders at all organizational levels.
Strong analytical capabilities, attention to detail, and commitment to data accuracy.
Ability to manage complex tasks independently, demonstrate ownership, and respond effectively to urgent priorities.
Results-oriented and action-driven approach, with a strong sense of accountability.
Proven ability to build trusted cross-functional relationships and earn the confidence of colleagues and stakeholders.
Leadership qualities and a genuine commitment to coaching, process improvement, and continuous development.
Adaptability and the ability to thrive in a fast-paced, evolving environment.
Previous experience in the telecommunications industry is considered an asset.