Specialist I, Governance, Risk and Compliance (TCF)

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Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Client Security and Audit Compliance role supports Concentrix’s client security and audit compliance footprint in Egypt. This position helps safeguard client operations by conducting security assessments, managing audits, supporting remediation activities, and driving compliance with Concentrix and client security requirements. The role partners closely with Delivery and business teams to reduce risk, support investigations, and help ensure continued program success and growth.

• →Provide Client Security and Audit Compliance support for the Concentrix footprint in Egypt.
• →Conduct regular security assessments, inspections, and client site audits.
• →Guide and support remediation efforts to ensure compliance with Concentrix and client security and data protection usage policies and procedures.
• →Manage client escalations, proactive audits for risk monitoring, internal and external site audits, and new hire orientation activities.
• →Drive implementation of Concentrix security requirements, global security directives, and security guidelines.
• →Manage the client escalation process, validate incidents, and assist with investigations.
• →Identify outliers from performance metrics and incentives to help identify and remediate fraud and metric manipulation.
• →Implement security best practices and proactive efforts to detect and limit impact to the program from metric manipulation, data incidents, and fraud.
• →Collaborate with Delivery and business teams to support program success and continued growth.
• →Complete all assigned, mandatory training within the timeframe provided.
• →Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

• Experience supporting client security, audit compliance, risk monitoring, or related security operations.
• Ability to conduct security assessments, inspections, and site audit activities.
• Understanding of security controls, data protection practices, and policy compliance requirements.
• Experience supporting incident validation, escalation management, remediation, or investigations.
• Ability to identify trends, outliers, and potential risks within operational or performance metrics.
• Strong collaboration skills with the ability to partner effectively with Delivery, business, and client-facing teams.
• Clear communication, sound judgment, and a proactive approach to risk reduction and compliance.

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