EMS Compliance Specialist

Dept of Health and Human Services

Health Service Regulation

Emergency Medical Program Specialist (NS)

60053865

NC12

Join the North Carolina Office of Emergency Medical Services (NCOEMS) and play a vital role in supporting the emergency medical systems that serve communities across North Carolina.

The EMS Compliance Specialist serves within the Compliance Workgroup and is responsible for administering complaint intake processes, conducting investigations, monitoring compliance activities, and tracking disciplinary actions to support regulatory oversight. The position serves as a primary investigator for statewide cases and ensures complaints, investigations, and remediation activities are managed in accordance with applicable laws, rules, policies, and program requirements.

This position performs first-line review of complaints, coordinates case routing, conducts investigations, tracks remediation and disciplinary timelines, maintains case documentation, and prepares investigative reports and recommendations. The role requires strong organizational and analytical skills, attention to detail, effective written communication, sound judgment, and the ability to maintain strict confidentiality while managing sensitive information.


Key Duties Include:
- Receive, review, and process complaints to determine jurisdiction, completeness, and appropriate disposition.

- Conduct initial assessments of complaints and route cases to the appropriate review body according to established procedures.

- Investigate statewide complaints through document review, evidence collection, interviews, and analysis of relevant records and information.

- Develop investigative findings and prepare written reports, summaries, and recommendations that support regulatory review and decision-making.

- Maintain accurate and complete case files, investigative records, and supporting documentation throughout the complaint lifecycle.

- Track remediation requirements, corrective actions, and compliance deadlines to ensure timely completion of required activities.

- Monitor disciplinary actions and compliance outcomes and document case status, milestones, and final resolutions.

- Communicate with complainants, respondents, and stakeholders to obtain information, provide case-related updates, and resolve documentation needs.

- Generate compliance and investigation reports and maintain data used to support program oversight, performance tracking, and regulatory accountability.

- Safeguard confidential and sensitive information in accordance with agency policies, regulatory requirements, and established records management practices.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in nursing, business administration, public administration, health care treatment, industrial management or technology, or any related field from an appropriately accredited institution and two years of experience in training or health related field, or administrative management, preferably in emergency medical services

OR

High school or General Education Development (GED) diploma and six years of experience in training or administrative management or health related field, three of which must be in direct provision of emergency medical services

OR

An equivalent combination of education and experience.

Special Requirement must be EMT-Paramedic certified.

Tresha Walker