Customer Success Manager

Imagine every new client feeling confident from day one, and every long-term client feeling heard. That’s this role.

You’ll be the trusted voice our clients hear from at CAS, supporting growing US accounting firms and businesses as they build remote finance teams with us. You own the relationship from the first onboarding call through long-term growth, driving both satisfaction and clarity. This is a full-time independent contractor role with exclusivity. No other engagements after hire.

You see client success as a system: smooth onboarding, proactive check-ins, and feedback that makes the service better. If you like turning first impressions into lasting partnerships, welcome.

• You’ve supported clients in a customer-facing role and can start with minimal supervision

• You balance warmth with structure: you know when to pick up the phone and when to document the process

• You enjoy creating order (guides, templates, playbooks) and spotting problems before clients do

• You’re tech-curious and look for ways to simplify routine work

• You build trust through consistent follow-through, transparency, and simple explanations

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  Accounting or finance exposure, or genuine curiosity about the space

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  Experience creating training content such as guides, videos, or email sequences

• Permanent remote work, done right

• Full company equipment provided (laptop, monitor, accessories)

• 15 days PTO annually plus local holidays off

• Guaranteed annual increases

• Referral rewards up to $1,000

• Monthly flexible stipend (CAS Flex Perks)

• Structured onboarding and support

• A culture that actually shows up

This is an independent contractor engagement. Full-time exclusivity is required: candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.

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https://jobs.ashbyhq.com/double/c830e1da-e754-4408-963b-8664a59ff402