Patient Support Associate

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

As a Patient Support Associate, your role will be to provide high-quality, empathetic support to our patients across Canada. Working alongside our Support and Operations team, you will help deliver a friendly, reliable and patient-focused experience in a fast-paced telehealth environment. This is a fantastic opportunity to meaningfully contribute to a knowledgeable, caring support team at the core of how we look after our patients in Canada.

Work Schedule: This position features a structured, non-traditional hybrid schedule:

• In-Office: Monday through Wednesday

• Days Off: Thursday and Friday

• Remote (WFH): Saturday and Sunday

• Play a key role in our frontline patient support function, serving as a trusted voice for our patients and helping deliver an exceptional experience in every interaction.

• Respond to patient requests by email and chat with empathy, care, and accuracy, taking the time to understand each person's needs and building trust through clear, thoughtful communication.

• Navigate a variety of customer service platforms and tools to deliver personalized support.

• Become a subject matter expert on all Hims & Hers products and offerings, enabling you to guide patients with confidence.

• Contribute to team goals and KPIs that reflect the quality of the patient experience and drive continuous improvement.

• Work with CX leadership to improve the patient journey, advocating for the needs of our patients, identifying key touchpoints in patient interactions, and developing strategies to strengthen patient trust and satisfaction.

• Minimum 1 year of experience in a customer-facing role

• Native fluency in English, with strong written and verbal communication skills and the ability to convey information clearly and empathetically

• Willingness to work non-standard hours, including weekends, evenings, and holidays

• Self-motivated, with a demonstrated ability to take initiative and work independently when required

• High degree of accuracy and attention to detail in all aspects of communication and documentation

• Strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment

• Willingness to work in a team environment and promote company culture

• Strong work ethic and a desire to make a difference in the Canadian healthcare system

• Professional proficiency in French is preferred but not required