Customer Success Manager - Aviation

As part of the Customer Success team, you'll be in charge of a portfolio of customers and will act as a trusted advisor to them.
You'll work jointly with their customers to develop success plans to ensure they achieve their objectives while having a great experience with their solutions and identifying opportunities for further success.

Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), organization (project management, change management) and customer relationships (trusted advisor with interactions at all levels).

• Bachelor's or Master's degree in Aeronautics or another relevant discipline for the aviation industry;
• Experience with aeronautical, flight or airline operations: performance, aircraft life monitoring, operations (e.g plane diversion), regulation, planning;
• Knowledge in fuel optimization, dispatch, safety, punctuality;
• Ability to listen to the customers and to identify their needs;
• Advise customers by analyzing data and by proposing improvements;
• Autonomous and rigorous in managing a portfolio of customers;
• Transverse project management both with customers and internal teams;
• Previous experience with customers and international exposure;
• Fluent in English (mandatory), good level in French (or open to learn it), Spanish and Portuguese are assets
• Private or commercial aircraft pilot license, an asset;

As a Customer Success Manager, you will be comfortable in an environment that requires a high level of autonomy and to manage projects working both with customers and internal teams.