Senior Application Analyst - Epic Client Systems Administrator (Remote)

United States·NashvilleRemotesenior

Systems AdministratorInfrastructure & Cloud

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Quick Summary

Key Responsibilities

3+ years of Epic experience — specifically, hands-on Epic Client Systems Administration / Web & Service server experience in a production,

Requirements Summary

Possesses high level of knowledge of the functionality of assigned products and the systems with which they interface. Proactively identifies, analyzes, and develops solutions to complex clinical,

Technical Tools

Systems AdministratorInfrastructure & Cloud

HealthIT Epic Client Systems

Supports Epic ECSA technologies independently, including day-to-day operations, break/fix, configuration, maintenance, upgrades/updates, documentation, and on-call rotations.

This position is a Senior Epic Client Systems Administrator (Sr. ECSA) on the Epic Client Systems team, supporting Epic's Web & Service server technologies across Vanderbilt Health's enterprise Epic environment. The role supports the full range of ECSA Web & Service technologies — Interconnect, MyChart, Web BLOB, Business Continuity Access (BCA), Epic Print Service (EPS), and Hyperspace Web — along with the broader ECSA portfolio, including Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, EpicCare Link, Welcome Web, CareEverywhere, and related ECSA technologies. Supporting these broader ECSA technologies is a regular part of this role, and an experienced ECSA is expected to know them. Strong Interconnect experience is important in this role, as is the ability to support all the Web & Service technologies. This role joins the team's on-call rotation and carries a significant share of weekly/monthly Epic Special Updates (SUs) and Epic upgrades, and requires strong organization and documentation skills.

(Note: This role is available for remote work from most US locations)

Responsibilities

~3 min read

→3+ years of Epic experience — specifically, hands-on Epic Client Systems Administration / Web & Service server experience in a production, enterprise Epic environment
→At least two (2) current Epic ECSA certifications — see the certification list below. Certifications must be current and in good standing.
→Strong Epic Interconnect experience — administering, building, monitoring, and troubleshooting production Interconnect
→Experience with, and ability to support, the full range of ECSA Web & Service server technologies (Interconnect, MyChart, Web BLOB, BCA, EPS / Epic printing, Hyperspace Web) and related ECSA technologies, including Hyperdrive Local and Epic Satellite — this role supports all of them, not a single product
→Experience with Epic upgrades and weekly/monthly Special Updates (SUs), including build, testing, and validation
→Experience using Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments
→Support the on-call rotation and scheduled evening/weekend SU and upgrade work
→Experience troubleshooting Windows Server / IIS-hosted Epic Web & Service components, certificates, and connectivity
→Strong organization skills — able to manage multiple concurrent tasks and deadlines, track work accurately, and follow through
→Strong documentation skills and experience working under formal change management
→Bachelor's degree - Required

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Epic Certifications (at least two current certs required — listed in order of preference):

1. Web and Service Server Administration: Interconnect

2. Web and Service Server Administration: MyChart

3. Web and Service Server Administration: Web BLOB, Business Continuity Access, and Epic Print Service

4. Web and Service Server Administration: Hyperspace Web

5. Hyperspace Deployment Administration: Client Access to Hyperspace

Preference is given to certification combinations that include Interconnect, and to candidates holding more than the two required certifications.

Nice to Have

~1 min read

Additional Epic ECSA certifications beyond the two required
MyChart administration experience
API experience with Interconnect — testing and calling Interconnect services (e.g., REST/FHIR)
Experience making API calls to Kuiper and System Pulse
Splunk experience — searching and analyzing System Pulse data, Interconnect logs, and other log data
Scripting and automation experience, particularly PowerShell

Requirements

~1 min read

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's (Required)

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.