Director, Field Excellence, North America

As Director, Field Excellence, you will lead the development and execution of strategies designed to strengthen commercial performance and field effectiveness across North America. You will oversee a high-performing team responsible for field force effectiveness, analytics, insights, and incentive compensation planning. Working closely with senior leaders across Sales, Marketing, Medical, and Market Access, you will translate business priorities into actionable strategies and measurable results. You will drive the evolution of field capabilities, tools, and enablement programs to improve customer engagement and operational efficiency. This role combines strategic leadership, data-driven decision-making, and cross-functional collaboration within a dynamic biotechnology environment. You will also champion innovation, continuous improvement, and consistent execution across a complex, matrixed organization.

• Bachelor's degree in Business, Marketing, or a related discipline is required; a Master's degree, MSc, or MBA is preferred.

• At least 10 years of relevant experience with a bachelor's degree, 7+ years with a master's degree or MBA, or 5+ years with a doctoral or professional degree.

• Extensive experience in Commercial Operations, Field Enablement, Sales Operations, Marketing, or Business Planning within the biotechnology or pharmaceutical industry.

• At least 4 years of leadership experience building and managing teams, influencing senior stakeholders, and driving organizational change within complex, matrixed environments.

• Demonstrated expertise in designing and governing field incentive compensation programs, including performance measures, rules, controls, vendor management, and issue resolution.

• Strong understanding of field execution strategies, including customer targeting, territory design, coverage models, call planning, and performance management.

• Proven ability to translate business strategies into effective enablement programs, internal communications, and training initiatives that deliver measurable results.

• Experience with CRM and commercial enablement platforms, such as Veeva or Salesforce, as well as learning management systems and content management tools.

• Ability to collaborate with IT and data teams to improve reporting capabilities, digital workflows, and field productivity.

• Strong analytical, financial, and technical skills, combined with excellent business acumen and strategic thinking.

• Exceptional communication, negotiation, and stakeholder management abilities, with the confidence to influence senior executives and align cross-functional teams.

• Demonstrated project management capabilities, including experience leading complex, large-scale initiatives involving multiple departments and shared responsibilities.

• A collaborative, inclusive, and results-oriented leadership style, with strong adaptability, initiative, and a commitment to continuous learning.