Front Desk Manager

United States·Doralmid

Front Desk AgentHospitality & Tourism

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Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises.

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Front Desk AgentHospitality & Tourism

Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Aloft Miami Doral is seeking a highly motivated, experienced, and service-oriented Front Desk Manager to oversee daily Front Office operations, lead the Front Desk team, and ensure an exceptional guest experience in accordance with Marriott International's brand standards.

The Front Desk Manager will be responsible for maintaining efficient hotel operations, supervising and developing Front Office associates, managing guest relations, and ensuring consistent service quality. This position plays a critical role in improving guest satisfaction scores, maintaining operational excellence, and supporting the hotel's financial and performance objectives.

The ideal candidate is a hands-on leader with strong problem-solving abilities, excellent communication skills, and a proactive approach to guest service and team management. The Front Desk Manager must be capable of handling guest concerns, coordinating with other hotel departments, maintaining Marriott brand compliance, and creating a positive, accountable, and high-performing work environment.

This position requires strong attention to detail, the ability to work effectively in a fast-paced hospitality environment, and a commitment to delivering outstanding service while maximizing operational efficiency and guest satisfaction.

Job Requirements – Front Desk Manager

Minimum of 2–3 years of experience in hotel Front Office operations, including at least 1 year in a supervisory or management role.
Previous experience with Marriott International properties strongly preferred.
Knowledge of Marriott brand standards, guest satisfaction programs, and Marriott Bonvoy loyalty program.
Proficiency in hotel Property Management Systems (PMS), preferably FOSSE.
Strong leadership skills with the ability to supervise, train, motivate, and develop Front Desk associates.
Excellent customer service, communication, interpersonal, and conflict-resolution skills.
Proven ability to handle guest complaints, resolve operational challenges, and implement effective service recovery strategies.
Experience managing employee schedules, departmental labor costs, payroll, and overtime.
Understanding of Front Office financial procedures, including cash handling, billing, payment processing, and daily reconciliations.
Ability to monitor guest satisfaction scores, online reviews, and service performance indicators while implementing improvements.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced hotel environment.
Ability to coordinate effectively with Housekeeping, Engineering, Sales, and other hotel departments.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Excellent verbal and written communication skills in English; bilingual proficiency in English and Spanish preferred.
Ability to work independently, make sound operational decisions, and maintain professionalism under pressure.
Flexible availability to work weekends, holidays, evenings, and varying shifts based on hotel operational needs.
Ability to stand or walk for extended periods and perform essential Front Office duties with or without reasonable accommodation.
High school diploma or equivalent required; associate's or bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Competitive salary based on experience and qualifications. Health, dental, and vision insurance, subject to eligibility. Paid Time Off (PTO) and paid holidays. Marriott employee travel discounts at participating properties. Professional growth and career advancement opportunities.

This company is an equal opportunity employer.

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