Help Desk Technician
Customer SupportIt Support Specialist
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Quick Summary
Overview
We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.
Technical Tools
Customer SupportIt Support Specialist
We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.
- Provide Help Desk support and resolve problems to the end user’s satisfaction.
- Provide technical assistance and support related to computer systems, hardware and/or software.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
- Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
- May provide hands on support for projects and assisting the desktop support team.
Requirements
~1 min read- 1 to 3 years’ experience in a Helpdesk/Service Desk environment
- Effective telephone & communication skills
- Strong knowledge of standard hardware/software/operating systems
- Effective listening skills
#LI-DNI
Location & Eligibility
Where is the job
Cleveland, United States
On-site at the office
Who can apply
US
About this job
- Who can apply
- United States
- Posted
- Today
Listing Details
- First seen
- November 4, 2026
- Last seen
- November 4, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 49%
- Scored at
- November 4, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
4 other jobs at
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