Lead Site Assistant - Day - ARCHES Navigation Center

United States·Salemlead

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Quick Summary

Overview

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty. Our Vision: We envision a just future,

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Responsibilities

~3 min read

EDUCATION and/or EXPERIENCE

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High School diploma or GED.
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Two years of experience in customer service, social services, or other client-facing roles.
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Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

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Serves as primary point of contact for respective work shift.
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Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.
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Facilitates communication and collaboration between Site Assistants and volunteers.
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Focuses team toward primary program goals and exemplifies the positive culture.
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Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.
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Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.
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Monitors the program expectations of residents.
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Provides program support, such as: cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety.
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Assists other staff and volunteers in providing a calm, clean, and safe environment for residents.
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Shares information, resources and referral about community partnerships and resources.
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Promotes a safe and healing environment for individuals that are victims of trauma through trauma informed engagements, clear boundaries, and supportive case management.
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Attends and engages in required annual trainings and remains up-to-date on policies and procedures for the ARCHES program.
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Pursues Program Critical Strategic Goals, including: Embraces the mission and philosophy of Trauma Informed Care, Motivational Interviewing, client- centered services, Coordinated Assessment, and Harm Reduction
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Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
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Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
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Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
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Maintains appropriate boundaries with clients and coworkers at all times.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

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Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
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Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
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Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
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Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
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Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
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Remains positive during interactions with escalated clients and staff.
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Stays focused and calm, and handles pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

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Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
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Primarily indoor work environment with frequent interruptions and demands.
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Exposure to trash and potential biohazards.
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Required to work outside of normal business hours, including nights, weekends, and holidays.
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Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call-out).

Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Basic Life Support/First Aid Certification is required within first 30 days of hire.
Food Handler's Card or ability to obtain within 30 days.
Candidate must pass pre-employment and random drug screenings.

Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.