Inside Solution Engineer - Edge AI and Advanced Compute Practice

The Inside Solution Engineer provides remote technical support to HP's field Solution Engineers, helping them validate solutions, resolve technical issues, and advance customer engagements. This role serves as a technical liaison between the field and the Global Business Unit (GBU), connecting customer requirements and field findings with product management, engineering, and support teams.

The engineer performs hands-on lab validation and troubleshooting, coordinates escalations, and maintains technical continuity from issue intake through verified resolution. By turning field experience into reusable guidance and actionable product feedback, this role improves field productivity and solution readiness.

·        Provide remote technical assistance with solution design, product capabilities, configurations, compatibility, and deployment considerations for Edge AI and Advanced Compute engagements.

·        Support demonstrations, proofs of concept (POCs), pilots, and deployment readiness through lab preparation, configuration reviews, technical validation, and troubleshooting.

·        Develop technical responses, configuration guidance, bills of materials, and supporting documentation in partnership with field Solution Engineers.

·        Triage field issues based on customer impact, urgency, and deployment risk; gather environment details, logs, configurations, reproduction steps, and expected behavior.

·        Reproduce and isolate hardware, firmware, driver, operating system, application, networking, and integration issues in lab environments.

·        Develop and validate workarounds with the appropriate teams, document findings, and confirm fixes with the field before closing issues.

·        Maintain clear issue records, owners, next steps, and status updates so field teams can communicate accurately with customers.

·        Serve as the field technical liaison to GBU product management, engineering, and support teams for product questions, defects, compatibility gaps, and solution limitations.

·        Prepare actionable escalation packages that include business impact, technical evidence, reproduction steps, troubleshooting completed, and the support needed.

·        Track escalations through resolution, coordinate follow-up and fix validation, and communicate confirmed support guidance and timelines to field Solution Engineers.

·        Maintain representative lab configurations and test new platforms, firmware, drivers, software releases, and ISV integrations against field use cases.

·        Create and maintain troubleshooting guides, known-issue summaries, validated configurations, reference architectures, and reusable demo and POC assets.

·        Share technical updates and lessons learned with the field through training, office hours, and knowledge-sharing sessions.

·        Identify recurring field issues and provide structured feedback to the GBU to improve product quality, documentation, serviceability, and solution readiness.

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"