Hospitality Services Manager

STATEMENT: Park Place Seniors Living (Park Place) will have standardized position descriptions for all employees based on relevant standards of practice and/or provincially-mandated expectations and Park Place policy.

PURPOSE: To provide standardized, specific expectations and role description of every employee’s role and responsibilities.

DEPARTMENT: Hospitality Services

JOB TITLE: Support Services Manager

REPORTS TO: Site Leader

JOB SUMMARY: The Support Services Manager is responsible for recruiting, training and supervision of Housekeepers, Laundry Aides and may also oversee Food Services and Maintenance. Ensures that tasks are completed up to standard and meeting all legislated regulations and/or Park Place policies. The Support Services Manager will ensure a commitment to Resident safety and to our “culture of safety” as per Park Place Strategic Directions.

TYPICAL DUTIES AND RESPONSIBILITIES
The Support Service Manager is a member of the Home Leadership Team and exercises independent management authority on behalf of Park Place, including:
• Hiring: Has authority to select and hire staff for the department within the approved staffing plan. Leads interviews, checks references and makes hiring decisions. Site Leader approval is required only for positions outside the approved plan.
• Probation and performance: Completes probationary reviews and annual performance evaluations for all department staff. Makes the decision to confirm, extend or end probation.
• Discipline: Investigates performance and conduct concerns. Issues verbal and written warnings independently. Recommends suspension or termination to the Site Leader, and those recommendations are normally followed.
• Attendance and leave: Approves or denies vacation, leave requests, shift exchanges and overtime. Manages attendance under the Attendance Management Program.
• Staffing and scheduling: Builds and approves the department's master schedule and staffing levels. Authorizes call-ins and replacement staffing.
• Budget: Holds accountability for the department's operating budget. Approves departmental spending within delegated limits. Monitors monthly variance reports and takes corrective action.
• Labour relations: Represents management at the first step of the grievance procedure. Takes part in investigations and Labour Management Committee meetings as required. Maintains confidentiality of labour relations and personnel information.
• Leadership: Takes part in site leadership decisions on operations, staffing, budget and policy.

Frontline duties are performed only as needed for operational coverage or emergencies and are not the primary function of the role.

Details include the following;
1. Assigns and coordinates the work for Housekeeping, Laundry and Food Service staff as applicalbe. Monitors their activities and evaluates performance.
2. Orders supplies and equipment, reports effectiveness of products and equipment.
3. Maintains supply, production, CQI and other records pertaining to the management of the departments.
4. Ensures applicable staffing levels. Monitors interdisciplinary team collaboration and processes to ensure quality services and addresses issues as required.
5. Reports problems to Site Leader with suggestions to address the problem.
6. Ensures employees use proper Infection Prevention and Control procedures and Universal Precautions in handling body fluids.
7. Takes the lead in the Park Place Home’s quality improvement/performance measurement initiatives and processes including follow-up with summary and action plan implementation to meet or exceed housekeeping and laundry best practice and Accreditation Standards.
8. Focuses on quality of services and safety assurance and improvement by taking a leadership role in Park Place site committees (e.g. Leadership Team, OHS).
9. Maintains good relations with employees in other departments.
10. Other duties as assigned
11. Leads the departments team in:
a. Planning, organizing and establishing priorities,
b. Using resources effectively and efficiently,
c. Responding to unanticipated events,
d. Re-assigning tasks as necessary,
e. Ensuring employees are aware of assignments developed by the employer.
12. Leads the interdisciplinary care team in focusing on safety through exhibited:
a. Accident prevention and reporting unsafe work conditions,
b. Knowledge of emergency procedures and regulations,
c. Using skills, supplies and equipment safely and appropriately,
d. Utilizing infection control procedures,
e. Committing to Resident safety and to our “culture of safety” as per the Park Place Strategic Directions and Home goals.

HEALTH AND SAFETY RESPONSIBILITIES
• Responsible to read, understand and comply with Park Place's and provincially-mandated Occupational Health and Safety policies and safe work practices.
• Involved in all aspects of the Health and Safety Program including: 
* Uses safe work procedures,
* Promotes health and safety policy and awareness,
* Makes safety suggestions.
* Reads OHS minutes posted.
• Responsible to take every reasonable precaution to protect the safety of Residents, self, other employees, and the public.
• Reports any near miss, injury, accident or equipment damage to supervisor immediately and completes required reports.
• Corrects and/or reports unsafe conditions.
• Sets a good example.

QUALIFICATIONS Grade 12 and recent related facility housekeeping and/or laundry experience an asset. Equivalences may be considered.

SKILLS AND ABILITIES 
• Communicates fluently in English both verbally and in writing.
• Teamwork and Collaboration: Demonstrates ability to work together with others toward shared goals and desired outcomes.
• Communication: Ability to intervene effectively to resolve conflict and manage stress and work pressure.
• Equipment: Demonstrates applicable computer skills and knowledge of nursing-related care equipment utilization and management.​​​​​​​

EQUIPMENT USED Computer, photocopier, facsimile, food service equipment, housekeeping and laundry equipment.

PHYSICAL DEMANDS Frequent walking, standing, bending, kneeling, reaching, lifting and inspection of operational areas throughout the community.

HEALTH AND SAFETY RISKS - ENVIRONMENT Physical: strains, burns, cuts, slips, trips and falls. Environmental: dust, temperature variations and working alone situations.
Chemical: cleaning agents and disinfectants.
Biological: communicable illnesses.
High Risk Elements: ergonomics, moving equipment and psychological stressors