Nursing Facility Client Care Surveyor (Client Care Surveyor) – multiple positions and locations

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are hiring several Nursing Facility Client Care Surveyors (NFCCS) to join our Nursing Facility Survey Unit (NFSU) in Eugene, Salem, and Tigard. In this position, you will ensure the health, safety, quality of life and quality of care for all community members residing in Nursing Facilities in Oregon. Apply today!

INFORMATIONAL SESSION:
Interested in learning more about this position? Attend our information session! See the information below to learn more about the position requirements, how to ensure you include all the right information and make certain your qualifications are captured.

** This information session is not part of the interview process.

Join us for a LIVE VIRTUAL Session on Monday, November 16th at noon (12:00 PM) - 1:00 PM (PST).

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Aging and People with Disabilities (APD) is a program within Oregon Department of Human Services (ODHS). As an employee working within the Aging and People with Disabilities Program, you will assist older adults and people with disabilities of all ages to achieve well-being through opportunities for community living, employment, family support and services that promote independence, choice and dignity. 

The Nursing Facility Survey Unit (NFSU) is part of the Safety, Oversight and Quality (SOQ) licensing program. NFSU is staffed by health care professionals who have been trained and certified by the Centers for Medicare & Medicaid Services (CMS) to conduct federally mandated survey and certification activities to determine compliance with requirements for long-term care nursing facilities (NFs) participating in the Medicare and Medicaid program and/or licensed in the State of Oregon.

As a Nursing Facility Client Care Surveyor, you will:

• Conduct survey work to evaluate the quality and adequacy of care and services received by residents of Nursing Facilities (NF) for substantial compliance within mandated federal regulations and state rules within required time frames.
• Work with a team of surveyors, either as a team member or a team coordinator, working both independently for some tasks and in a consensus process for others.
• Write reports of findings using specified CMS computer software program, and according to CMS “Principles of Documentation” guidelines. Reports must be clearly descriptive of findings, concise, complete, and legally defensible.

• Must be able to work under the following conditions with or without reasonable accommodations.
• Must be able to obtain a Surveyor Minimum Qualifications Test (SMQT) certification within the trial service period.
• In-State travel, including overnight, driving in adverse weather, experience in Long Term Care and straight time eligible.
• Hybrid remote and on-site work is required for this position. The first month or more, you will need to complete in-person required training at our Tigard office.
• Typical work hours are 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Time. Occasional requirement to work more than scheduled hours, on weekends/holidays or in the event of serious or emergent situations.
• Daily or weekly, you will be traveling to facilities or offices to complete investigations or attend in-person meetings, trainings or activities. 
• Irregular work schedules and frequent schedule changes, including occasionally working long days, nights, overnight travel, and weekends/holidays.
• This position is not eligible for overtime. However, straight time is awarded for use in addition to other paid time off.
• You will primarily work within a variety of statewide long-term care facilities and working conditions (such as small conference rooms, standing for long periods of time, working on a laptop computer, etc.).
• Lift and carry up to 20 pounds throughout each day.
• You may interact with a wide range of people including some who have experienced trauma and exhibit challenges managing their emotions.
• You will be a mandatory reporter of abuse and neglect of children, older adults, and other adults with disabilities.
• Extensive daily use of electronic devices (computer, wireless communication devices, etc.).
• State and rental cars are available for use as well as mileage, accommodations and meal reimbursements when applicable.

• Three (3) years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation; AND one of the following:
  • a bachelor's degree in a health or human services field; OR
  • a license as a Registered Nurse. (LPN certification and/or experience will not meet this minimum qualification.)

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Experience working in a long-term care setting as a licensed nurse, or current Surveyor Minimum Qualifications Test (SMQT) certification.
• Experience conducting surveys or investigations in long term care settings.
• Demonstrated experience using critical thinking, independent judgment and decision-making.
• In depth knowledge of federal and state laws, rules, and regulations related to the provision of care and services in health or health-related settings.
• Experience adapting communication to diverse audiences regarding the application of laws, rules, regulations, policies, or procedures.
• Experience and proficiency with typing, taking notes and writing medical or investigative reports using computers/laptops and using programs including Teams, Word, Outlook, and various databases.

• A cover letter is required. Please briefly describe how you meet each of the essential attributes (EA's).
• Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required on applications). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.
• Email: JENNIFER.M.MOISA@odhs.oregon.gov