Dispatcher

WM Henderson, a fast-growing leader in residential HVAC and plumbing services, is expanding our team and seeking a customer-focused Customer Service Coordinator/Dispatcher to join our Broomall, PA office.

At WM Henderson, our employees are the foundation of our success. We are committed to providing a positive, supportive environment where team members can learn, grow, and build rewarding careers. We are looking for someone with a positive attitude, strong communication skills, and a genuine passion for helping customers.

As a Customer Service Coordinator/Dispatcher, you will play a critical role in delivering an exceptional customer experience by:

• →Scheduling and dispatching HVAC and Plumbing Service Technicians efficiently
• →Reviewing and optimizing technician routes to maximize productivity
• →Answering incoming calls from existing customers and providing outstanding customer service
• →Accurately entering and maintaining service ticket information
• →Creating dispatch numbers for ordered parts and tracking order status
• →Following up on part deliveries and coordinating installation appointments
• →Collaborating with technicians and internal teams to ensure timely service completion

To be successful in this role, you should have:

• Minimum of 2 years of office and/or customer service experience (dispatching experience preferred)
• Professional demeanor and presentation
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to prioritize, organize, and proactively manage schedules
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment
• Ability to work effectively both independently and as part of a team
• Strong computer skills, including Microsoft Office proficiency and the ability to learn dispatching and customer management software

If you thrive in a fast-paced environment and enjoy helping customers while coordinating a busy service team, we'd love to hear from you. Join WM Henderson and be part of a company that values its employees as much as its customers.