Regional Coordinator - Townsville

We are looking for a passionate and driven Regional Coordinator to provide leadership, direction, and operational oversight within the Townsville region. Working closely with local teams and stakeholders, you will drive service excellence, support workforce capability, and contribute to the continued growth and success of selectability. This is an exciting opportunity to make a lasting impact by leading teams that positively change lives every day.

This is a varied role and responsibilities include, but are not limited to:

• Leading, mentoring and supervising Team Leaders, providing coaching, performance management, professional development and training opportunities
• Ensuring the safety, wellbeing and quality of care for all recipients through regular service reviews, monitoring and reporting
• Collaborating with Team Leaders to support person-centred intake processes and ensure effective service planning and delivery
• Overseeing recruitment, onboarding, performance management, employee relations and offboarding processes in accordance with organisational policies and HR best practice
• Monitoring service delivery outcomes, conduct audits and ensure compliance with relevant legislative, regulatory and quality standards, including NDIS Quality and Safeguards Commission requirements, HSQF and NSMHS
• Ensuring timely and accurate completion of records, reports, rosters and performance documentation in line with organisational governance requirements
• Managing operational budgets and financial administration, including expenditure monitoring, invoice approvals and delegated financial responsibilities
• Promoting the effective use of payroll, HR and administrative systems to support operational efficiency and compliance
• Participating in on-call duties and respond to emergencies, incidents and critical situations as required
• Providing operational support and step into service delivery roles when necessary to maintain continuity of care and services
• Identifying, managing and mitigating workplace risks, ensuring compliance with Work Health and Safety (WHS) requirements and reporting obligations
• Building and maintaining positive relationships with employees, recipients, families, stakeholders and community partners
• Preparing and providing regular operational and performance reports to the General Manager, contributing to organisational oversight, executive reporting and governance assurance
• Driving a culture of accountability, continuous improvement and high-quality service delivery across all areas of responsibility

To be successful you must: 

• Experience leading teams, programs and services in mental health, disability, child safety or community services (desirable)
• Experience in the mental health industry (desirable)
• An in-depth knowledge of the NDIS guidelines and processes (desirable)
• Strong computer skills with the ability to complete required reporting 
• Experience working in a team environment
• Proficient in Microsoft office suites of programs, including outlook, word, excel and teams and other databases
• A positive attitude and is committed to best practice
• Be able to work with culturally and linguistically diverse communities and individuals

• Current minimum P1 "C" class Queensland drivers licence 
• Currently registered, roadworthy, and fully comprehensive vehicle 
• Current nationally recognised First Aid and CPR certificates (or the ability to obtain)
• Child Safety & Personal History Screening check
• Positive Notice Working with Children (blue card) (or the ability to obtain)
• NDIS Worker Screening Clearance (or the ability to obtain)
• NDIS Worker Orientation Module 'Quality, Safety & You'

The Regional Coordinator is a Fulltime position based in Townsville.

We offer a range of benefits including:

• Hourly rate of $53.43 + super
• Up to $15,900 FBT salary packaging benefits
• Access to fitness passport
• Flexible working arrangements 
• Career pathways and opportunities for development
• Employee assistance program offering confidential counselling support for employees 

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. 

If you would like more information please contact selectability's HR Business Partners on 44530100 or by email hrtownsville@selectability.com.au 

selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

selectability is committed to creating safe environments where young people feel protected, respected and heard. The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.

We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.

If you would like to know more, please visit our website.

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