Assistant Manager Billing

Manage, coordinate and monitor all Billing functions of Customer Care to ensure operational efficiency – overseeing billing activities for customers, implementing robust monitoring systems, ensuring timely system updates, and liaising with shifts and peer departments for seamless collaboration.

KEY RESPONSIBILITIES

• Manage all billing activities for Container and Multipurpose operations to ensure accurate, timely and complete customer billing per SOP – including timely issuance of pro-forma invoices and real-time recording of billing and collections.
• Ensure timely update of tariff rates, exchange rates and other master data in the billing systems to safeguard billing accuracy.
• Oversee collection functions to ensure uninterrupted operations; implement monitoring to prevent, identify and report irregularities and deficiencies.
• Ensure customer waiver and refund requests are promptly received, verified, processed and coordinated per SOP.
• Ensure timely reporting, comparative analysis and statistical data on billing and associated services on a monthly basis.
• Coordinate with the Helpdesk and peer departments; uphold professionalism, integrity and confidentiality; and maintain compliance with legal, regulatory and organisational standards.

• Education: Min. 16 years of education, preferably in Finance, Accounts or Economics. Physical and mental fitness per QHSE standards. Available to work shifts, including nights, weekends and public holidays.
• Experience: 3 years (Master's) or 5 years (Graduate) of billing experience in a large-scale organisation.
• Language: Proficient in reading and writing English.

• Leadership: Customer Focus Mental Agility Drive Performance Adaptability Courage Inspire.
• Technical: Proficiency in the billing process, reporting and reconciliation; good knowledge of applicable billing laws and regulations; excellent knowledge of any billing & collection system; able to operate a computer, MS Office and email.