Principal Network Operations Engineer / IT Operations Specialist (US)

United States·Mount Laurellead

Network Operations EngineerInfrastructure & Cloud

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Quick Summary

Key Responsibilities

Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions.

Requirements Summary

Technical Expertise - Expert-level network troubleshooting and packet analysis (e.g., Wireshark, Extrahop) - Strong experience across routing/switching, firewalls, load balancers (F5),

Technical Tools

Network Operations EngineerInfrastructure & Cloud

Mount Laurel, New Jersey, United States of America

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Technology Solutions

As a Principal Network Operations Engineer , you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across a large-scale, global network environment. Reporting to the Senior Manager, Network Operations, based in Canada, this position is focused on maintaining stability of mission-critical infrastructure and services, while driving continuous improvement in operational resilience.

You will serve as a senior technical escalation point, providing hands-on expertise in complex troubleshooting, mentoring team members, and collaborating across engineering, architecture, and application teams to prevent recurrence of incidents.

Responsibilities

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- Lead triage and resolution of high-severity (P1/P2) network incidents across global environments

- Proficiently put to use your technical skills while making use of available tooling and deep packet and trace analysis, as needed, with a goal to identify root cause and restore service rapidly

- Act as escalation point for L1/NOC teams and coordinate major incident response activities

- Drive permanent fixes by partnering with engineering and architecture teams. Participate in Operational Readiness and day-2 support readiness work to ensure successful high quality support

- Leverage automation and advanced tooling to improve detection, monitoring, and response times

- Provide technical leadership, coaching, and guidance to junior engineers

- Participate in on-call rotation and support a 24/7 operations environment

Nice to Have

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Requirements

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- Expert-level network troubleshooting and packet analysis (e.g., Wireshark, Extrahop)

- Strong experience across routing/switching, firewalls, load balancers (F5), SD-WAN and Wi-Fi

- Hands-on experience with cloud networking (AWS, Azure, or GCP environments)

- Experience with Palo Alto firewalls and modern security frameworks (SASE concepts)

- Deep understanding of DNS, DHCP, QoS, VoIP, and CDN technologies

- Familiarity with Cisco ACI, DNAC, and wireless networking platforms (Cisco/Aruba)

- Experience with monitoring and observability tools, and operational automation

Proven experience supporting large, complex, global infrastructure environments

- Strong leadership and communication skills, with ability to engage senior stakeholders

- Experience driving incident resolution, root cause analysis, and prevention strategies

- Certifications such as CCIE, Palo Alto, F5, or equivalent are strongly preferred

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

What We Offer

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TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.