Senior Marketing Operations Analyst

Vietnam·Ho Chi Minh CityRemoteFull-timesenior

MarketingMarketing Analyst

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Quick Summary

Overview

Engineering has changed. We're changing with it. At clearer.io, we build the software that helps eCommerce merchants win on search, discovery, and customer engagement. Building that well,

Technical Tools

MarketingMarketing Analyst

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~3 min read

You'll be the person who makes sure marketing can trust its numbers. Sitting at the intersection of marketing, product, and data, you'll own the pipelines and reporting that connect campaign and product activity — across Boost, REVIEWS.io, and Clearer — to real funnel and revenue outcomes. When leadership asks "how many trials actually converted, and where did they come from," your work is the reason there's a confident, defensible answer

This is a new role in the business — you'll sit within the data team but have a dotted line into Product and Marketing. The ideal candidate will have worked in a multi-disciplinary function before, bringing multiple departments and stakeholders along on the journey to a shared goal.

This is a remote role based in Vietnam.

Own and maintain the GA4 → PostHog data pipeline: connector configuration, event schema mapping, and end-to-end validation
Monitor data flow health and troubleshoot breakages across the ingestion chain, keeping accuracy above 99%
Investigate and improve identity/match-rate quality between anonymous events and known customers across web, Shopify, and Stripe sources
Build and maintain funnel and attribution dashboards (demo → lead → signup → install → trial → subscription, churn risk), reporting acquisition channels separately rather than blending them into misleading totals
Test and validate cross-domain/cross-system tracking assumptions rather than taking them on faith
Maintain clear documentation (Confluence data dictionaries, methodology notes) and manage related Jira tickets with clear scope and acceptance criteria
Present findings to marketing, product, and leadership in plain language — including where the data is genuinely uncertain

5+ years in marketing operations, marketing analytics, or a data-adjacent marketing role, ideally in B2B SaaS or Shopify/e-commerce

Strong SQL skills, comfortable reconciling numbers across multiple source tables in a data warehouse (we use Databricks)

Hands-on experience with PostHog (or similar product analytics tooling) and Google Analytics 4, including event schema and pipeline/connector setup

Working knowledge of identity resolution concepts (distinct IDs, aliasing, identified vs. anonymous events) — or the ability to pick this up fast

A track record of building dashboards/reports for non-technical stakeholders

Comfort communicating data limitations honestly rather than smoothing over gaps

Familiarity with Jira and Confluence

Bachelor’s degree in Computer Science, Engineering, or an equivalent field.

Experience with e-commerce and with specific experience of Shopify a plus!

eCommerce is crowded, noisy and increasingly complex. At clearer.io, we're built for a different outcome: clarity you can act on.

We connect to the stack a merchant already uses. Our AI agents enrich their catalogue, learn from their reviews and customers, and put that intelligence to work inside the tools they already own — so their products get found, trusted and chosen by shoppers and AI, without replatforming. We do this across our products: Clearer, Boost Commerce, REVIEWS.io and Influence, used by thousands of merchants worldwide.

We're a global team with offices in Australia, the UK, Germany, Vietnam and the US, backed for the long term by PSG Equity and Silversmith Capital Partners.

We care about doing the work properly: listening first, building second and shipping quickly where it matters. Results matter more than rhetoric.

What guides us day to day:

Your birthday off - a full paid day, just for you, every year

Give Back Day - a paid day each year to volunteer for a cause you care about

Bonusly peer recognition - real-time shout-outs tied to our values, with points that convert to real rewards

Clearer Together - employees who exemplifies our values wins a fully-funded 5-night trip to one of our global offices (Sydney, Berlin, Leicester, Irvine or Ho Chi Minh City)

Stopover - travelling near one of our offices? Once a year we'll fund a day with the local team

100% Remote Culture: Work from anywhere in Vietnam that brings you happiness.

Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.

Wellness Allowance: Support for classes promoting physical and mental health.

Time Off: 20 days/year, in addition to Vietnam holidays.

MacBook Provided.

Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.

Continuous Learning: Technical and general workshops, online resources.

Health and Wellness Benefits: Generali Health Care, annual check-up.

International Exposure: Enhance expertise and English communication skills.

We're committed to a fair and inclusive hiring experience. Hiring decisions at clearer.io are based on skills, experience and role requirements - nothing else. If you need any adjustments during the interview process, just tell us; it won't affect your application.