Customer Success Manager

Qevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence. We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.

In just three years, we have:

• Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and Partech

• Deployed our solution with major Enterprises such as Sodexo and GlobalConnect, and leading MSSPs like Orange Cyberdefense

• Expanded to the US market with a growing North American presence

• Ended 2025 with a strong multi-million dollar ARR and ambitious goals for 2026

We are seeking a Customer Success Manager to join our high-growth team.

This is a strategic role designed for a "Technical Advocate", someone who understands the deep "pain" of the SOC team but thrives in C-level business discussions.

You will manage a portfolio of accounts, guiding them through complex security transformations and ensuring they maximise ROI through our solutions.

You won't just manage a relationship; you will be the primary architect of trust between our autonomous SOC analysts and our customers’ security teams.

• Execute our onboarding playbook to ensure global organizations are receiving value within the first weeks

• Partner with client engineers and analysts to streamline log ingestion, integrations, and detection tuning.

• Use a consultative approach to identify gaps in a client’s security posture to drive deep product adoption.

• Act as the "Voice of the Customer" for our Product and Engineering teams to influence the roadmap.