(Fluent English & Spanish) Customer Support Consultant (remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

• →Provide exceptional customer support via emails;
• →Assist customers with order-related inquiries, including order cancellations and changes to delivery addresses or quantities;
• →Handle requests related to proof of payment, delayed deliveries, order tracking, invoices, and reimbursements;
• →Respond to customer inquiries and provide accurate information regarding products and services;
• →Accurately document customer interactions and update tickets in Freshdesk;
• →Escalate complex or unresolved issues to the appropriate internal teams when necessary;
• →Collaborate with internal teams to ensure timely issue resolution and a positive customer experience;
• →Securely work with customers’ sensitive information.

• Excellent English and Spanish language skills (at least C1 for both spoken and written communication);
• At least 1 year of experience in a customer support role;
• Experience working with Freshdesk;
• Experience providing customer support via email and other communication channels;
• Customer-focused mindset;
• Strong analytical thinking and research skills;
• Positive, proactive, and responsible attitude;

• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Previous experience supporting the trucking, transportation, or logistics industry.