Behavioral Health Coach

Brightline is redefining what pediatric behavioral health care looks like for families across the country, and we're looking for the warm, skilled Behavioral Health Coach who will bring that vision to life from anywhere in the U.S.

This is a fully remote coaching role for someone who loves helping kids, teens, and caregivers build skills that make everyday life at home easier. You’ll deliver 1:1 coaching by video and chat, help families find the right support within Brightline, and partner closely with our therapists and psychiatric providers.

Coaches teach skills and support families alongside our clinical team, and we don’t provide supervision toward clinical licensure.

• →

  Deliver 1:1 coaching to caregivers, children, and teens through video sessions and asynchronous chat, using Brightline’s structured, evidence-based programs

• →

  Teach practical skills that build coping strategies and reduce challenging behaviors, and help families set and track SMART goals

• →

  Provide timely chat support between sessions and document every member interaction accurately and on time

• Serve as the liaison between families in clinical care and their therapy and psychiatry providers

• Help families explore content in the Brightline app and connect them to the right level of care when they’re ready

• Recognize and escalate safety concerns following Brightline protocols, including mandated reporting requirements

• Partner with teams across Brightline to develop and lead workshops, group classes, and new educational content

• Share what you’re hearing from families to help improve our programs and tools

• Master’s degree in psychology or a related field (or expected completion within the next 12 months)

• NBC-HWC, ICF, or NCHEC certification, plus at least 5 years of relevant experience, including direct service in a behavioral health setting

• At least 1 year of experience in a behavioral health setting and experience with child- and family-focused CBT, motivational interviewing, and SMART goal setting

• At least 1 year of formal or informal experience working with children, youth, or families (required for both pathways)

• Open to and skilled at working with families from diverse backgrounds and perspectives

• Eager to keep building skills in evidence-based behavior change, and open to giving and receiving feedback

• Excellent written and verbal skills, with a gift for explaining complex topics in age-appropriate, easy-to-understand ways

• Detail-oriented, organized, and independent, with a warm, compassionate, nonjudgmental style

• Quick to learn new technology and steady in a fast-growing, evolving environment

• Available to work a fixed shift of 11:00 a.m.–7:00 p.m. or 12:00 p.m.–8:00 p.m. Pacific Time

• A private, quiet workspace and reliable high-speed internet so you can hold confidential video sessions

• Preferred experience in digital health coaching

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors - in alignment with our standards of care.

Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.