Campaign Finance Applications Analyst

The N.C. State Board of Elections is the statewide agency that supervises elections administration, enforces campaign finance requirements, and conducts associated investigations. The State Board ensures uniform implementation of state and federal election laws and appoints local officials serving on county boards of elections. The board is composed of 5 individuals appointed by the State Auditor from list of nominees submitted by the chairs of the two political parties having the highest number of registered affiliates. Agency staff are civil servants subject to the State Personnel Act.

·        Considerable knowledge of configurable COTS or SaaS enterprise applications, including administrator functions, workflows, role-based permissions, data validation, vendor functionality, and agency-specific configurations.

·        Ability to troubleshoot complex application problems, reproduce defects, identify root causes and workarounds, and distinguish software defects from configuration, process, or training issues.

·        Skill in analyzing business processes, gathering and documenting requirements, preparing user stories and acceptance criteria, and communicating enhancement priorities to program staff, IT, and vendors.

·        Ability to develop and execute test cases, evaluate releases and fixes, investigate reporting or data discrepancies, and maintain accurate issue, configuration, and technical documentation.

·        Ability to explain complex technical issues clearly to county administrators and agency staff, provide responsive service, and collaborate with Campaign Finance, IT, Learning Management, and external vendors.

Description of Work

·        Provide advanced application support and county assistance. Serve as the technical escalation resource for county system administrators and designated agency staff; investigate application errors, access and permission issues, filing workflow problems, and unexpected system behavior. Reproduce issues, determine whether they relate to user actions, local configuration, application defects, or training needs; document solutions and workarounds; maintain and monitor support tickets; and coordinate timely escalation and resolution with the vendor or agency IT. Help counties use their authorized administrative features while maintaining their responsibility for routine filer assistance.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter Email: hr@ncsbe.gov