Director, Enterprise Sales, AI & Experience Orchestration (Overlay Team)-1

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys Cloud Services, Inc. seeks Director, Enterprise Sales, AI & Experience Orchestration in Menlo Park, CA.** Telecommuting allowed for this position.** Travel Required: Domestic and international travel required (at least 50%).

Job Description:  Serve as a strategic overlay and AI thought leader across the Genesys sales organization, bridging technology, customer strategy, and revenue impact. Lead cross-functional AI growth

initiatives, partner with field sales teams to accelerate AI adoption, and represent Genesys thought leadership in market-defining conversations about the future of Agentic AI and experience orchestration. Serve as the sales overlay for AI, supporting account executives, solution consultants, and partners to drive pipeline growth and AI revenue acceleration. Define and execute AI go-to-market programs aligned with strategic industry verticals and enterprise segments. Partner with Product and Marketing to translate complex AI capabilities into business outcomes for customers — from automation and augmentation to autonomy. Guide customers on AI transformation strategy across Genesys Cloud CX, helping them evolve from reactive automation to proactive, agentic experience orchestration. Incubate and launch new AI-driven products and features from ideation through market scaling — acting as the bridge between R&D, product, and sales execution. Identify and evangelize emerging AI trends, tools, and frameworks that advance Genesys’ leadership in conversational, generative, and agentic AI. Customer & Market Evangelism: Act as a trusted advisor and strategic AI transformation partner to executive stakeholders across Fortune 1000 customers and global brands. Deliver high-impact keynotes, thought leadership sessions, and executive workshops that inspire and educate C-level audiences on the role of Agentic AI in transforming CX. Represent Genesys at major AI and digital transformation forums worldwide, reinforcing the company’s position as the leader in safe, scalable, enterprise-grade Agentic AI. Internal Leadership. Coach and enable sales teams on AI differentiation, data governance, and competitive positioning. Partner with Genesys AI Specialists and Product Management to continuously improve sales readiness, objection handling, and AI ROI storytelling. Champion responsible AI, privacy-by-design, and human-in-the-loop governance practices across all customer engagements. Telecommuting allowed for this position. Travel Required: Domestic and international travel required (at least 50%).

Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning or related field plus eight (8) years of experience in a computer-related occupation. In lieu of a Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning or related field, the employer will accept two (2) additional years of experience in a computer-related occupation.

The position requires three (3) years of experience in all of the following:

• experience executing enterprise go to market for AI enabled SaaS/CCaaS solutions, including developing sales plays, delivering field enablement and deal coaching, and presenting executive-level value narratives for large enterprise accounts.
• experience positioning and solutioning enterprise CCaaS capabilities across voice and digital channels, including AI-enabled automation and decisioning on Genesys Cloud or comparable CCaaS platforms, using at least two of the following capability areas: virtual agents/conversational AI, agent assist/copilot, predictive routing/engagement, and speech/text analytics.
• experience in customer-journey mapping and building experience-orchestration roadmaps that align AI automation, routing strategies, and operational workflows to measurable CX and operational outcomes in large enterprise contact centers.
• experience designing and leading AI Proof-of-Concept / Proof-of-Value engagements, including defining success criteria, measurement plans, and ROI/TCO business cases tied to KPIs (including containment, AHT/efficiency, CSAT, conversion).
• experience supporting enterprise AI commercialization and deal governance, including leading technical sections of RFP/RFI responses and coordinating with Legal/Commercial stakeholders on procurement requirements, SLAs, and commercial terms impacting AI deployment.

The position requires two (2) years of experience in all of the following:

• experience supporting AI product lifecycle activities from market validation/pilots through launch enablement and scale, including integration planning with major cloud and partner ecosystems for enterprise AI deployments.

The position requires any amount of experience in all of the following:

• global experience working with diverse teams, customers, and regulatory environments.

Telecommuting allowed for this position. Travel Required: Domestic and international travel required (at least 50%).

Salary range:  $224,661.00 to $234,661.00

Employee Referral

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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