Systems Administrator

As a member of the Information System Division (ISD) team, the Systems Administrator will provide Tier 2 support for enterprise infrastructure, including servers, cloud platforms, endpoint management systems, and security tools. This role is responsible for administering Active Directory, Intune, server environments (on-premises and Azure), and enterprise services. The Systems Administrator will ensure system availability, performance, and security while supporting escalated incidents, maintaining infrastructure, and implementing best practices.

This job has no supervisory responsibilities.

• Acknowledge, triage, route, and resolve Incidents and Requests using the ticketing system.
• Provide Level 2 support for escalated incidents.
• Diagnose and resolve hardware, software, OS, and application issues.
• Provide remote support and vendor access for maintenance and updates.
• Support Microsoft Office, email systems, OneDrive, and SharePoint access.
• Allow access to email/OneDrive for terminated employees upon manager request.
• Perform system setups, device wipes, and equipment deployment/recovery.
• Support software distribution and updates.
• Provide data and file recovery services.
• Deliver clear communication and high-quality customer service.

• Manage Active Directory users, including special user cases.
• Manage AD groups, OU structure, and Group Policy Objects (GPOs).
• Provision, modify, and deactivate accounts in accordance with policies.
• Manage SharePoint permissions and access rights.
• Support MFA (DUO) authentication issues.

• Administer Microsoft Intune policies, templates, and configurations.
• Perform device packaging, imaging, and deployment via Intune.
• Manage endpoint compliance and security policies.
• Support mobile device lifecycle management.

Maintain and issue property agreements and user accountability documentation.

• Build, configure, harden, and deploy physical and virtual servers.
• Maintain Windows and Linux servers (file, print, application, RDS).
• Manage Azure virtual machines and on-premises infrastructure.
• Monitor CPU, memory, disk, and hardware performance.
• Configure monitoring thresholds for systems and applications.
• Perform server decommissioning activities.
• Maintain server room infrastructure and cabling

• Perform OS patching via WSUS and Intune using test rings.
• Apply patches during maintenance windows and as needed.
• Manage third-party application patching.
• Ensure systems remain up-to-date and secure.

• Respond to server and service alerts.
• Investigate and remediate EDR/AV detections.
• Respond to Darktrace security alerts.
• Support system hardening and security compliance initiatives.

• Support Aerohive/ Extreme Networks wireless infrastructure.
• Configure and troubleshoot printing services (Level 2 support).
• Manage SFTP and file-sharing services.
• NAC (802.1X/MAB), posture checks, Segmentation, Rogue device detection
• Provide secure remote access solutions for users and vendors.
• Maintain site-to-site and remote access VPNs, monitor uptime

• Manage storage systems, backups, and replication.
• Perform backup validation and recovery operations.
• Support database management activities.

• Administer virtual environments (vSphere and Azure).
• Support deployment, maintenance, and optimization of virtual systems.

• Work directly with vendors for support, renewals, and maintenance.
• Communicate infrastructure health and risks to stakeholders.
• Develop and maintain runbooks, SOPs, and documentation.
• Maintain accurate system and incident records.

To perform this job successfully, the Systems Administrator must satisfactorily perform each essential duty.  The requirements listed below represent the knowledge, skills, and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage multiple high-priority tasks in a fast-paced environment.
• Strong troubleshooting skills across infrastructure and systems.
• Ability to work independently and collaboratively.
• Strong documentation and process improvement mindset.
• Effective communication skills for technical and non-technical audiences.

• Experience in enterprise or government environments.
• Certifications such as CompTIA Security+, Network+, or Microsoft/Azure certifications.
• Experience with virtualization and cloud platforms.

• U.S. Citizenship required.
• Bachelor’s degree in information technology or equivalent experience.
• 4–5+ years of experience in systems administration or infrastructure support.
• Experience with Microsoft 365, Azure, Intune, Active Directory, and servers.
• Experience with virtualization, endpoint management, and security tools.
• Strong written and verbal communication skills.

Must be self-directed and able to work independently.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, printers, and other office equipment. May occasionally lift and/or move up to 40 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet.

Pay Range: $60,000-$70,000 annually

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.