Director

Job Summary: The Director acts as an agent in the management and administration of all business aspects of the agency’s and office operations. Responsible for planning, coordinating, managing and directing activities and programs.

Qualifications: Minimum high school graduate, 2 year degree in business or health care related field preferred, but not required. Has at least three years experience in private duty operations and management. Demonstrates an ability to supervise and direct personnel. Demonstrates good communication skills, negotiation skills and public relation skills. Demonstrates a proven capability to accurately manage detailed information. Demonstrates an ability to deal tactfully with clients, family members, referral sources, and payers. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job duties.

General Duties:

Directs daily business operations and assists with implementation of financial policies, payroll and cost controls.
Plans ongoing assessment of community needs; develops and administers programs as part of strategic initiatives.
Demonstrates in-depth knowledge of, and ensures compliance with state, local and federal laws relating to all operations of the agency (including in-office operations, wage and hour regulations, OSHA and E.E.O.)
Evaluates environmental working conditions of both field and office employees, maintains a safety program to lessen company liability under worker’s compensation.
Plans, organizes, administers and coordinates agency operations.
Provides in-depth creative marketing techniques and is informed regarding the competition’s pricing/ marketing strategies and services.
Participates actively in professional organizations.
Maintains good standing in the medical, professional and local community.
Maintains visibility and fosters public relations. Participates in speaking engagements.
Provides leadership in the development of objectives, standards of care, policies and procedures affecting the programs.
Ensures maximum reimbursement through efficient billing and collections operations and effective accounts receivable using QuickBooks.
Coordinates and manages after-hours on-call.
Presents a professional image, with attire in accordance with the agency dress code.
Protects the confidentiality of client and agency information through effective controls and direct supervision.
As needed, will respond promptly and courteously to all client inquiries or problems.
Establishes and maintains positive working relationships with clients, family members, payers and referral sources.
Provides leadership and consultation to the office staff.
Demonstrates to others the values of the organization.
As requested, will complete all other duties as assigned.

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