PIPP Support Services Clerk

As the PIPP Support Services Clerk, you will be responsible for clerical duties of moderate complexity, in accordance with policies, procedures and established precedents.

The PIPP Support Services Clerk provides administrative support to the Case Managers and Benefit Administrators, preparing claimant correspondence and arranging claimant travel and accommodations. The position is responsible for opening and sorting all incoming mail for injury claims and distributing documents for all injury claims staff.

• →Prepares outgoing correspondence including customized, dictated, and template forms and letters that contain sensitive information and require a high level of confidentiality.
• →Navigates the BI3 program to upload or print documents, search for information, and adjust data and reserves according to direction.
• →Prints documents for the case owner to complete during the initial meetings or to be sent out by mail.
• →Arranges for delivery of documents via priority post, registered mail, and courier.
• →Reviews, sorts, and distributes injury claims mail.
• →Handles incoming documents submitted with insufficient claims information according to procedures.
• →Performs claim file administration including claim closure and data updates within BI3 and other supporting systems.
• →Coordinates employee and claimant travel, as required.
• →Supports and assists with clerical functions within the department.
• →Performs other duties as assigned.

• High school diploma or equivalent.

• One year of practical experience in an office environment.

• Working knowledge of applicable Microsoft Office software, including Word, Excel and SharePoint.
• Handles multiple tasks and prioritizes assignments to meet deadlines.
• Works with accuracy and attention to detail.
• Works independently in a fast-paced environment.
• Establishes and maintains effective relationships with leaders, peers and vendors.
• Knowledge of the BI3 is an asset.