Automation and Informatics Consultant, Technical Solution Design - Central Atlantic

• Lead the design and approval of integrated informatics and automation solutions tailored to clinical laboratory environments.

• Serve as a subject matter expert (SME) for Abbott’s middleware, routing engines, and automation products across pre-analytical, analytical, and post-analytical phases.

• Analyze customer data, workflows, and operational challenges to identify opportunities for efficiency, scalability, and improved clinical outcomes.

• Standardize solution configurations across engagements to ensure consistency, scalability, and compliance with internal design guidelines.

• Manage high-impact solution design projects across strategic accounts, including national and regional health systems, ensuring timely deliverables and alignment with business goals.

• Develop and deliver compelling presentations, Total Value of Ownership analyses, and Statements of Work (SOW) documents that articulate Abbott’s value proposition.

• Conduct in-depth workflow assessments in clinical laboratories to identify improvement opportunities, with a focus on middleware systems, LIS integration, network architecture, automation and laboratory operations.
• Create detailed current-state and future-state process maps and network diagrams to visualize proposed changes and develop transition phases and plans for the implementation process.
• Design and proposed customized informatics workflows, including auto-verification rules and middleware configurations, ensuring alignment with clinical, operational, and regulatory requirements.
• Perform server sizing calculations and guide customers through the scope and capabilities of Abbott’s informatics platforms.
• Lead customer engagements to position Abbott’s digital health solutions as transformative tools that enhance laboratory performance.
• Collaborate with cybersecurity teams to ensure compliance with internal and external standards.
• Respond to RFPs and technical questionnaires with accurate, strategic, and differentiated solution proposals.

• TSD leads the sale of our technical products in core lab sales cycles for instrumentation, automation and digital health solutions
• Partner with Area TSD Directors and Regional Managers to assess market demand and prioritize strategic account engagements.
• Knowledgeable about industry trends, changing market regulations and healthcare policy within defined customer segment.
• Translate technical insights into actionable sales strategies that address complex customer environments.
• Lead sales professionals in navigating multisite health systems and matrixed decision-making structures.
• Provide technical data, pricing strategies, and transition plans to support RFI/RFP processes.
• Leverage competitive intelligence to position Abbott’s solutions effectively and differentiate offerings in the marketplace.

• Mentor and coach front-line sales teams (e.g., Enterprise Account Managers, Ambassadors) on laboratory automation, informatics, and workflow optimization.
• Serve as the district SME, providing ongoing education and technical support to commercial teams.
• Facilitate knowledge sharing and skill development to enhance team capabilities and drive innovative solution design.
• Collaborate with cross-functional teams to ensure alignment with technical standards and strategic objectives.

• Build and maintain strong relationships with key stakeholders, including laboratory directors, IT personnel, and executive leadership.
• Support customer satisfaction and retention by delivering high-quality solutions and responsive service.
• Serve as a strategic consultant to the customer on laboratory operations and performance
• Ensure adherence to quality systems through rigorous design verification and approval processes.
• Act as a trusted advisor to customers, guiding them through change management and solution adoption.

• Influence Abbott’s strategic and market position through thought leadership
• Develop and refine standardized methodologies and tools to drive consistency and best in class solution design
• Drive profitability and gross margin improvements through elegant, scalable solution proposals.
• Provide strategic insights to executive leadership on emerging trends, customer needs, and innovation opportunities based on core job roles analyzing customer data and processes.
• Contribute to product and service development by sharing voice-of-customer feedback with Marketing, R&D and Product Management teams.
• Champion a culture of innovation and continuous improvement

• Bachelor's degree required
• Minimum 7+ years combined in Clinical Laboratory Science, Technical Sales, Technical Service, or Technical Applications
• Hands-on experience with clinical laboratory operations, workflow, instrumentation, automation, or middleware
• Ability to travel up to 75% in the field. Valid US Driver's License.

• Certifications: Lean Six Sigma or equivalent preferred
• Deep understanding of process improvement methodologies
• Strong analytical and problem-solving abilities
• Strong grasp of laboratory operations and regulatory requirements
• Excellent communication and cross-functional collaboration

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In specific locations, the pay range may vary from the range posted.