Omni Channel Senior Executive

Contract nature: 2-year fixed term

CHANEL is seeking a passionate and detail-oriented Senior Omni-Channel Executive to support the execution, optimization, and seamless delivery of our client experience across digital and retail touchpoints in Hong Kong. This role acts as an operational anchor for key client-facing platforms, ensuring the alignment of digital experiences, e-merchandising, and client engagement initiatives with the House’s standards of excellence.

Operating at the intersection of e-commerce, CRM, and digital transformation, you will collaborate closely with cross-functional teams to drive daily omni-channel operations, manage platform enhancements, and support future loyalty program developments. This is an exciting opportunity for a digitally savvy professional who is passionate about luxury retail, client experience, and digital innovation.

• Drive Omni-Channel Operational Excellence: Support daily operations across digital and retail touchpoints, monitor platform performance, conduct User Acceptance Testing (UAT), and proactively resolve operational issues to ensure seamless client journeys.
• Elevate CHANEL.com Management: Oversee online merchandising, stock visibility, and product assortments; manage content validation, moodboards, seasonal launches, and localization to preserve brand consistency.
• Enhance Digital Touchpoints & CHANEL CODE: Coordinate content publishing, test new platform features, and assist with functional enhancements across key client-facing applications.
• Advance Loyalty & Digital Transformation: Participate in launch preparations, UAT, gifting operations, inventory tracking, and change management for future loyalty programs and strategic digital initiatives.
• Execute Targeted CRM & Client Campaigns: Support the setup, deployment, and performance monitoring of cross-channel client communications via platforms such as WhatsApp and Email Marketing (eDM).

• Innovation & Client Experience: Combining a client-centric mindset with a deep curiosity for emerging digital trends, e-commerce enhancements, and modern client engagement practices.
• Cross-Functional Collaboration: Partnering agilely with diverse teams across retail, digital, and marketing to orchestrate cohesive, high-impact omni-channel projects.
• Detail-Oriented Platform Execution: Navigating content management systems, troubleshooting digital issues, and upholding absolute precision across content, data, and user journeys.
• Agility & Continuous Improvement: Thriving in a fast-paced luxury environment, adapting swiftly to changing priorities, and optimizing daily workflows.

• →Education & Professional Experience: Bachelor’s degree in Business, Marketing, E-commerce, Digital, or related disciplines, with 2–5 years of relevant experience in e-commerce, CRM, omni-channel operations, or digital marketing (luxury retail, beauty, or fashion experience is an advantage).
• →Technical & Platform Competency: Hands-on experience with website content management, CRM execution tools (e.g., WhatsApp, eDM), digital platform UAT, and Microsoft Office applications.
• →Analytical & Project Coordination Skills: Strong organizational abilities, problem-solving skills, and a proven track record in stakeholder management and project coordination.
• →Communication & Personal Attributes: Excellent communication skills in English and Chinese, combined with a collaborative, proactive mindset and high adaptability.