Senior IT Systems Administrator

AgelessRx is a first-of-its-kind, longevity-focused telehealth platform with an e-commerce component. Our mission is to collectively give people millions of extra healthy years, so everyone can enjoy more of what they love in a world where people are empowered to live as long as they want. We believe aging should no longer be treated as a dreadful inevitability, but instead, as a puzzle that can be solved, a fight that can be fought – just as a disease with a cure. Through our free-to-use platform, we offer trusted, data-driven longevity solutions and scientifically backed prescription therapies to help safely lower the risk of age-related diseases. 

• Own and continuously improve administration of Google Workspace, Anthropic, and other company-wide SaaS platforms, including configuration, permissions, licensing, integrations, and governance.
• Set IT administration standards; maintain authoritative inventories of applications, administrators, licenses, users, vendors, and system owners.
• Lead technical evaluations, vendor coordination, implementation planning, migrations, and change management for new and existing systems.
• Identify redundant tools, licensing waste, configuration risks, and opportunities for automation; recommend solutions with clear trade-offs and costs.
• Create durable technical documentation, runbooks, system ownership records, and repeatable operating procedures.

• Own end-to-end IT provisioning, access changes, and deprovisioning for employees and contractors; establish reliable controls and service expectations.
• Administer identity and access configurations, including SSO, MFA, role-based access, groups, privileged accounts, and least-privilege practices.
• Lead operational access reviews, investigate exceptions, maintain audit-ready records, and remediate issues with the Senior Security Engineer.
• Improve onboarding, offboarding, and role-change workflows through standardization, automation, and cross-functional coordination.

• Own the complete lifecycle of company laptops and technology: purchasing, configuration, deployment, shipping, support, inventory, recovery, and replacement.
• Select, implement, and administer mobile device management (MDM) and endpoint management; define enrollment, configuration, patching, and maintenance standards.
• Coordinate implementation of endpoint security controls and remediation requirements established with the Senior Security Engineer.
• Maintain accurate asset ownership and device compliance records for a distributed workforce.

• Act as the senior escalation point for complex device, operating-system, SaaS, connectivity, and access issues while remaining willing to handle hands-on support.
• Design and own an organized IT request process with prioritization, tracking, response expectations, and clear employee communications.
• Analyze recurring incidents and eliminate root causes; build self-service resources and knowledge documentation.
• Provide thoughtful, timely support to nontechnical colleagues across a fully remote environment.

• Lead internal technology migrations and implementations, including file storage, collaboration platforms, permissions, ownership, and employee adoption.
• Oversee operational administration of company-managed data, storage, backup, retention, and recovery processes in coordination with Security and system owners.
• Evaluate operational resilience, integrations, vendor dependencies, and process risks; prioritize improvements based on impact and effort.
• Own delivery plans, milestones, stakeholder updates, and documentation for cross-functional IT projects.

• Operationalize approved identity, access, endpoint, device, and SaaS security controls in partnership with the Senior Security Engineer.
• Support audits, evidence collection, access reviews, incident response, and remediation; promptly escalate suspected incidents or inappropriate access.
• Help administer controls for company-approved AI tools and emerging technology, including access and configuration requirements.
• Support healthcare data protection and HIPAA-related operational requirements without serving as the owner of the security or compliance program.

• Complete the OneDrive-to-Google Drive migration, including departmental files, permissions, ownership, employee transition, and validation.
• Lead selection, implementation, and company-wide rollout of MDM with ongoing device lifecycle and control processes.
• Assess the SaaS and IT landscape and establish a centralized, reliable application, license, access, and administrator inventory.
• Standardize employee and contractor onboarding/offboarding and build a scalable IT service request and documentation system.
• Support Zendesk administration and technical integrations, including AI-related integrations, as business ownership requires.

• 5 - 8+ years of progressive experience in corporate IT, IT administration, systems administration, or comparable roles, including substantial independent ownership of business-critical systems.
• Demonstrated experience leading complex IT projects or migrations from assessment through implementation, adoption, and documentation.
• Advanced hands-on Google Workspace administration and broad SaaS administration experience.
• Strong working knowledge of identity and access management, SSO, MFA, privileged access, and employee account lifecycle controls.
• Experience selecting, implementing, or significantly improving MDM/endpoint management for a distributed workforce.
• Excellent troubleshooting across macOS and/or Windows devices, SaaS applications, accounts, and connectivity.
• Experience managing hardware procurement, remote deployment, inventory, and recovery.
• Ability to automate or streamline repetitive administrative work using platform-native tools, scripting, or integrations.
• Independent prioritization, project ownership, sound judgment, clear documentation, and effective communication with nontechnical stakeholders.
• Bachelor’s degree in IT, computer science, or related field, or equivalent relevant professional experience.

• Experience in healthcare, telehealth, or another regulated environment, including familiarity with HIPAA and PHI-related technology controls.
• Experience building or maturing internal IT operations at a growing startup.
• Experience migrating Microsoft 365/OneDrive environments to Google Workspace/Drive.
• Experience with endpoint security tooling, access reviews, audit evidence, and incident-response coordination.
• Experience with Zendesk, technical integrations, enterprise AI administration, and IT vendor management.

• First 30 days: Map the IT environment, identify immediate risks, establish stakeholder relationships, and deliver a prioritized improvement roadmap with owners and dependencies.
• By 60 days: Establish reliable system, access, device, and license inventories; standardize onboarding/offboarding and request intake; define milestones for MDM and Drive migration.
• By 90 days: Demonstrate measurable progress on the migration and MDM rollout; document repeatable IT processes; improve access consistency and employee support; establish a recurring operating rhythm with the Senior Security Engineer.