Inbound Business Banker (Contact Centre)

Australia·Parramattamid

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Quick Summary

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Multiple full time or part time opportunities available in our Business Services team
Entry-level pathway into Business Banking
Paid training provided to help launch your banking career

As an inbound Business Banker you'll be the first point of contact for business customers, providing exceptional service and support over the phone. Working within our inbound contact centre, you'll assist customers with a range of enquiries including account support, online banking access, technical assistance and everyday business banking needs.

This is a great opportunity to build your foundational understanding of Business Banking, with the potential to grow your career into opportunities such as senior servicing and sales roles, Home Lending positions, Local Business Banking and a range of other pathways across the bank.

To support our business customers this role requires availability to work a standard full time or part time (4 days) shift per week, on a rotating roster between 8:00am and 8:00pm, Monday to Friday, with weekend availability required to support customer demand. The role will be based at our Parramatta Square office (10 Darcy Street, Parramatta 2150 NSW)

Key qualities include:

12 months' customer service experience in any industry
A genuine interest in banking, business or financial services
Strong communication and relationship-building skills
Ability to learn quickly and navigate multiple computer systems
A positive attitude and commitment to delivering great customer outcomes
Strong problem-solving skills and attention to detail
A willingness to learn and develop new banking capabilities

As we're making a significant investment in your development, you'll also need to be able to commit to:

An initial 9-week full-time training program (9:00am to 5:00pm) commencing 29^th January 2027
Transitioning onto a rotating roster upon completion of training
Working a shift between 8:00am and 8:00pm Monday to Friday, including weekends in either a full time or part time capacity

What We Offer

~2 min read

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

✓Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

✓Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

✓Tailored learning and development opportunities to help your grow your career within the bank.

✓Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.