Pharmacy Technician IV - Infusion Coordinators

United States·Little Rockmid

Pharmacy TechnicianHealthcare Clinical

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Quick Summary

Key Responsibilities

Focuses on providing copay assistance and free drug to infusion patients,

Requirements Summary

Minimum Qualifications: HS/GED plus Four (4) years relevant pharmacy technician work experience (i.e. retail, hospital, etc.

Technical Tools

Pharmacy TechnicianHealthcare Clinical

11/26/2026

Clinical Staff (Non-Classified)

Regular

Day Shift (United States of America)

University of Arkansas for Medical Sciences

Requirements

~1 min read

HS/GED plus Four (4) years relevant pharmacy technician work experience (i.e. retail, hospital, etc.) OR Undergraduate degree and relevant pharmacy technician experience
Arkansas Pharmacy Technician License
National Technician Certification (PTCB)
Computer skills (i.e. Microsoft Office and EMR experience)

B.S. or higher degree; business/accounting courses preferred
ASHP/ACPE accredited technician training
Previous experience with 340B
Strong math skills; excellent communication & organizational skills

Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Under the direct supervision of the Department Business Administrator, the Pharmacy Technician (Patient Assistance Coordinator) will have responsibility for coordinating the pharmacy’s financial assistance programs, with a primary focus on infusion drug assistance. The employee in this position must demonstrate special skills, knowledge, and task completion not required by the other pharmacy technicians. The programs to be coordinated and monitored include, but are not limited to, Infusion drug assistance, PAPs (free drug), MAP (Medication Assistance Program), and AKDC (Arkansas Kidney Disease Commission). This position will support operations ensuring patients receive the lowest out of pocket expense possible utilizing assistance from various programs and manufacturers. This includes, but is not limited to, researching data, working with Outpatient clinic staff, connecting patients with appropriate assistance, assisting in applications, processing prescriptions, communicating with billing, and patient follow up. The Pharmacy Technician will work with pharmacy leadership to maintain and improve program workflows and expansion. In addition to these duties, they may perform the duties of the Pharmacy Technician I/II/III/IV, including assisting the pharmacists in day-to-day operations, patient outreach, medication delivery and other facets of patient care. The Pharmacy Technician will prioritize work based on immediate need and rapidly changing workload. They will work as a team member to perform day-to-day work efficiently and accurately, along with any additional tasks or projects to help achieve departmental goals.

Responsibilities

~2 min read

→Focuses on providing copay assistance and free drug to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs
→Monitors work queues within the EPIC platform to identify patient need for assistance
→Collaborates with other staff to expand efforts and organize workflow
→Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance
→Develops and maintains reporting metrics needed to track productivity for copay assistance
→Assists with adjudicating medication fills and refills
→Works with clinic staff and billing to obtain PAs and EOBs as necessary
→Has exceptional understanding of EPIC Willow Ambulatory/Hyperspace and how to navigate
→Performs basic pharmaceutical calculations
→Researches patient data and previous fills
→Performs regularly scheduled and organized follow-ups with patients to ensure active and timely copay assistance
→Communicates professionally and efficiently with patients and other department staff
→Troubleshoots and communicates with billing
→Maintains appropriate records and paperwork, electronic and/or paper
→Answers and receives phone calls, directing to appropriate area when necessary
→Full understanding of 340B requirements, guidelines, and processes
→Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program
→Monitors and submits monthly AKDC claims in a timely manner
→Assists SPS and Retail patient assistance coordinators as needed when work is caught up
→Has exceptional understanding of EPIC Willow Ambulatory and how to navigate
→Assists pharmacists with patient outreach and answers phones regularly
→Communicates professionally and efficiently with patients and other staff
→Maintains appropriate records and paperwork, electronically and/or on paper
→Delivers medication to employees/patients in a timely and accurate manner
→Promotes a safe working environment and maintains clean work surfaces in all dispensing areas
→Complies with all departmental and institutional policies and procedures
→Documents all cleaning activities and duties on the appropriate log sheets
→Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc)
→Helps maintain Parata Max inventory levels, restocking when needed
→May be asked to assist with weekly and monthly duties, such as cycle counts, returning to stock drugs, and expired drug pulls
→Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with equipment, facilities, or drug distribution
→Assists shipping department if needed
→May preform other duties as assigned.

Commensurate with education and experience

License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Proof of Veteran Status

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

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Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking

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