Service delivery/Care Coordinator

• →Coordinate the scheduling and delivery of home care services in line with client care plans.
• →Serve as the primary point of contact for clients, their families, and support workers.
• →Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed.
• →Manage service delivery coordination and rostering to maintain efficient operations.
• →Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records.
• →Support content updates and marketing tasks as directed.
• →Follow up on client feedback and assist in resolving any service-related concerns.
• →Maintain accurate and up-to-date client records, care plans, and documentation.
• →Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations.
• →Provide updates on invoice and accounts receivable as required.
• →Assist in the onboarding and orientation of new caregivers and staff.
• →Support internal reporting, documentation, and compliance efforts for service improvement.
• →Identify opportunities to improve operational efficiency and enhance client satisfaction.
• →Perform any other duties as directed by the supervisor or director.

• Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector.
• Strong computer skills and a willingness to learn, with training provided for the right candidate.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a client-focused approach.
• Proficiency in using scheduling software, CRM systems, and Microsoft Office tools.
• High attention to detail, accuracy, and documentation management.
• Ability to work independently while collaborating with a wider support team.
• Knowledge of care compliance standards and understanding of client confidentiality requirements.
• Empathetic and professional attitude when working with clients and caregivers.
• Problem-solving mindset with a proactive approach to challenges.
• A genuine passion for improving the lives of others through quality service delivery.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)