Global Head of Professional Services

As Global Head of Professional Services, you will define the strategy, performance, and future direction of a global services organization supporting a growing enterprise software platform. You will lead teams across implementation, integrations consulting, technical advisory, and hands-on build services, ensuring customers achieve value from complex deployments. This senior leadership role combines strategic vision with operational and commercial ownership, positioning Professional Services as a key driver of customer success and business growth. You will differentiate implementation experiences across customer segments, expand service offerings, and build scalable delivery models that balance efficiency with exceptional customer outcomes. Working closely with Sales, Customer Success, Product, Engineering, and Revenue Operations, you will influence enterprise deals and turn customer insights into improvements across the business. This is an opportunity to shape a high-performing global organization, develop future leaders, and establish a commercially successful services function.

• Significant experience building, scaling, or transforming a Professional Services organization within a high-growth B2B SaaS company.

• A proven ability to establish a long-term organizational vision and translate it into practical strategies, operating models, and measurable results.

• Strong commercial expertise in Professional Services, including service design, commercialization, revenue generation, delivery economics, margin management, and balancing business performance with customer outcomes.

• Extensive leadership experience hiring, developing, and managing senior leaders and technically sophisticated global teams.

• Demonstrated ability to set high performance standards, provide constructive feedback, and make thoughtful talent and performance management decisions.

• Technical fluency leading services for complex B2B SaaS platforms, including experience with enterprise integrations, data migrations, configuration, and sophisticated workflows.

• A strong track record of cross-functional partnership with Sales, Solutions Engineering, Customer Success, Product, Engineering, and Revenue Operations.

• Deep understanding of operational and delivery fundamentals, including capacity planning, resource forecasting, project economics, implementation methodologies, and performance metrics.

• Strong systems thinking and problem-solving skills, with the ability to challenge existing approaches and develop scalable solutions rather than relying solely on established playbooks.

• Excellent communication and executive presence, with the ability to simplify technical and operational complexity, influence senior stakeholders, and build trust with enterprise customers.

• Willingness to combine strategic leadership with hands-on engagement in operational details and complex customer situations.

• A continuous improvement mindset and commitment to building sustainable processes, strong ownership, and high-quality customer experiences.