ICT First Line Support Consultant

Belgium·Brusselsmid

Other

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Quick Summary

Key Responsibilities

Manage incoming tickets via phone or the GLPI ticketing system. Assist users with common incidents related to office applications and network issues.

Requirements Summary

DutchLevel Passive knowledgeEnglishLevel Passive knowledgeFrenchLevel Native

Technical Tools

Other

Keystone Solutions is seeking a dedicated consultant to provide first-line support for ICT services at a client site. This consultancy mission will involve working directly with users to resolve their technical issues and ensure smooth operations.

Responsibilities

~1 min read

→Manage incoming tickets via phone or the GLPI ticketing system.
→Assist users with common incidents related to office applications and network issues.
→Handle standard requests according to existing procedures, including user creation, PC configuration, and access setup.
→Update the inventory of IT equipment (PCs, phones) based on requests.
→Escalate issues to second-line support when necessary.

What We Offer

~1 min read

As a consultant with Keystone Solutions, you will experience:

✓Consultancy Nature: Engage in on-site work, embodying the consultant identity.

✓Dynamic Projects: Tackle a variety of challenges across different client environments.

✓Turbo-Charged Learning: Benefit from professional development and broad learning experiences.

✓Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.

✓Values: Being a 'K-Stone' means bringing our core values to every engagement.

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