DevOps Service Engineer - Fixed Billing

## Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. ## What you’ll do * Ensures successful operation of billing & invoicing operation services * Provides multi-level technical support for diagnosing, reproducing and fixing billing & invoicing operation service issues * Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested. * As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service. * Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains * Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required. * Works as on-call support to provide 7*24 support when it is necessary. * Identifies dimensioning, performance and integration issues and proposes optimal solutions. * Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution. * Ensures achieving / exceeding agreed service levels and KPIs for the Service Support. * Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand. * Provides standardization / automation of technical processes. * Deploys new products and services. * Creates and manages performance tuning of applications to meet business needs and agreed SLAs. * Reports to stakeholders on product performance and supplier/partner performance * Contributes preparation of Billing Operations budget according to requirements for run, grow and transform scenarios. ## Who you are * Bachelor’s degree from Computer, Electronics, Science and other related fields. * Significant experience in IT and Telco infrastructure, Intelligent Network technologies, billing products and services for postpaid, prepaid and convergent structures * Good knowledge of statistical Analysis (distribution analysis, correlation, variance) * Expertise in service incident handling and troubleshooting * Good command of English. * Experience in using SQL, PL/SQL. * Experience in UNIX and shell scripting. * Experience in Oracle database administration. * Ability to work in flexible work hours under pressure and tight deadlines. * Having strong analytical skills. * Experience in benchmarking and budgeting. * Strong solution design and solution architecture skills ## Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. ## What's in it for you ## Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.