Technical Customer Care Specialist I (XTIME)

United StatesRemotemid

Customer SupportCustomer Care Specialist

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Quick Summary

Requirements Summary

High School Diploma/GED Generally, less than 2 years of experience Ability to troubleshoot and document issues related to system performance and functionality.

Technical Tools

Customer SupportCustomer Care Specialist

Cox Automotive - USA

Customer Care Group

Technical Customer Care Specialist I

Individual Contributor

Variable

What We Offer

~1 min read

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.

The Technical Customer Care Specialist I will:

Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
Will be responsible for routine customer questions relating to product usage within Xtime support
Provide support for technical issues relating to the Cox Automotive suite of products
Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Handle routine customer questions relating to product usage
Provide technical support on issues through to resolution
Maintains expert-level knowledge of line of business processes and procedures
Accurately log all customer information in the CRM tool
Facilitate communication to other departments as needed to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries.
Provide proper follow- up to ensure customer is kept apprised of the issue status

Requirements

~1 min read

High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality.
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals

Nice to Have

~1 min read

Displays strong dependability and reliability.
Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
CRM case logging/Salesforce experience
Experience with interaction distribution systems such as Genesys Pure Cloud.
Automotive industry knowledge.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Application Deadline: 11/05/2026

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

About this job

Pay per year: ≈ $34,507–$51,709 a year; 2% below the $43,836 median for Customer Care Specialist jobs on Jobera (29 salaries).
Who can apply: United States
Posted: Today
Employer: has 1,675 open jobs on Jobera in 2 countries.