Resettlement Navigator- Bilingual

 Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. 

 Summary

·     Develops and nurtures community relationships with focus on Scope of Service Assigned (including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling)

·     Supports mutual client referring and coordination of care between Ascentria and community partners

·     Is a resource for knowledge, guidance and networking for the assigned scope of service to all SNA colleagues and volunteers

·     Serves as point of contact, with support of their supervisor, for relevant funding partners invested in the outcomes and delivery of their assigned scope of service.

·     Identifies and Secures appropriate services, benefits and resources to meet needs identified within the assigned scope of service

·     Supports the process of clients connecting with and engaging in services, benefits and resources identified

·     Provides prompt and ongoing support to reinforce the successful outcomes of each person served within scope of service

·     Supports success of other scopes of services as is needed

·     Assures that cases assigned for care coordination are meeting timeline benchmarks for all resettlement services within and outside of Ascentria

·     Refers to and supports warm hand-off to all other internal scopes of services

·     Refers to external providers for services not covered by another scope of service

·     Coordinates pre-arrival and arrival activities in preparation for resettlement.  This may include preparing a household and airport pick-up.

·     Assists refugees with developing resettlement plans. 

·     Assists refugees with ongoing cultural adjustment.

·     Coaches and empowers refugees to work toward self-sufficiency and to integrate into the community; adhering to timeframe requirements of the refugee program’s contracts.

·     Provides exceptional customer service both verbally and face-to-face.

·     Treats refugee clients with dignity and respect at all times

·     Reports to funders on individual client progress as well as overall program outcomes.

·     Ensures quality of casefiles associated with clients and services on an ongoing basis as well as monthly casefile reviews.

·     Completes, submits and maintains documentation in accordance with contractual standards and in a timely manner. 

·     Maintains client database, client financial records and case files, including case notes, collected data points and documents.

·     Completes and files progress and other administrative reports according to program procedures and according to deadline.

·     Represents team during funding monitoring occurrences.

·     Performs other duties as assigned to help meet the goals of the program or the agency.

·     High School Diploma or equivalent required. Associate’s or Bachelor’s Degree preferred. 

·     Minimum of two (2) year of related experience required.

·     Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients. 

·     Computer skills required: Word, Excel, databases.

·     Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required.

·     Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.

·     Ability to work sensitively and effectively in a multi-cultural/multi-lingual environment.

·     Ability to work as a team member and independently.

·   Ability to work in a fast-paced environment and respond to rapidly changing priorities throughout the day.

·   Ability to recommend and make process improvements.

·   Ability to be flexible, adapt, and contribute to ongoing organizational transformation.

·   Must have positive outlook and enthusiasm for dynamic work environment.

·   Ability to work within the mission of the organization, “We are called to strengthen communities by empowering people to respond to life’s challenges.”

·   Must have excellent oral and written communication skills and ability to handle situations with diplomacy and tact.

·   Must be well organized, able to multi-task, prioritize, and attend to detail.

·   Ability to speak a language our clients speak is preferred (Dari, Pashto, Nepali, Hindi, Rohingya, Swahili, Kinyarwanda and Arabic).

·   Lived experience akin to served population preferred

·   Ascentria Organizational Orientation.

·   Maintain mandatory training and certifications as required.