(English C1) Customer Support Consultant (Remote, LATAM)
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Quick Summary
Key Responsibilities
Provide L1 customer support via phone, chat,
Technical Tools
Other
Responsibilities
~1 min read- →Provide L1 customer support via phone, chat, and email;
- →Perform basic troubleshooting of software issues and guide customers toward quick solutions;
- →Triage customer support requests across multiple projects;
- →Escalate specific types of cases to the appropriate representatives following established procedures;
- →Stay on top of product and process updates and provide feedback to improve the knowledge base;
- →Conduct research when information is missing and proactively look for solutions.
Requirements
~1 min read- Excellent English skills (C1 for both spoken and written);
- At least 1 year of experience in a customer support role;
- Previous experience providing support and troubleshooting for software;
- The ability to prioritize tasks according to their urgency and communication channel;
- A customer service-oriented approach and good communication skills;
- Strong attention to detail and organizational skills;
- Strong problem-solving and adaptability skills;
- Commitment to delivering high-quality customer service and meeting performance targets;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
~1 min read- Experience supporting SaaS products;
- Previous experience providing customer support via phone calls, chat, and email;
- Experience using CRMs or ticketing systems and similar support platforms.
What We Offer
~2 min read✓Schedule: Flexible;
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your growth and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Buenos Aires, Argentina
Remote within one country
About this job
- Posted
- 1 day ago
Listing Details
- Posted
- November 6, 2026
- First seen
- November 7, 2026
- Last seen
- November 7, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 70%
- Scored at
- November 7, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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