Inb/Outbound Que Assoc.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Under the supervision of the Member Services Supervisor, the Inb/Outbound Que Assoc. provides follow-up calls and mailings to members regarding previous appointments; fills requests of members, and answers a high volume of internal calls. Creating Internal requests for further follow up, upon request.

The Inb/Outbound Que Assoc. is responsible for adding accurate notes for future follow-up by Signify health and/or Health Plans. Works diligently to meet department goals.

The Signify Health Member Services department operates 6 days a week / 11 hours per day. Shifts may include both weekend days (Saturday) and traditional weekdays (Monday- Friday).

Work Location: Remote and Hybrid: The hybrid role is based in Dallas, TX. Applicants must be within commuting distance of our Dallas HQ building located at 4055 Valley View Ln, Dallas, TX 75244

*We will consider some remote roles on a case by case basis per business need.*

What will you do?

• Handles a high volume of inbound calls
• Email, Fax, and/or Print and mail member requested results or forms.
• Handle any incoming mail
• Provide backup coverage for the Member Services team
• Responsible to for follow-up on voicemails
• Ability to work on any special project.
• Be on time, ready to work at the assigned work location on a daily basis.
• Manage time effectively.
• Respond well to coaching and supervision.
• Answer and follow up on all member inquiries in a timely fashion.
• Actively demonstrate teamwork at all times.
• Ability to work overtime.

• →Participate in staff meetings, conference calls, and other meetings as needed
• →Complete reports as requested by Supervisor
• →Assist/coach/coordinate with other team members
• →Attend training sessions to acquire/enhance skills related to programs offered
• →Perform other incidental and related duties as required

• High School Diploma or equivalent required- Some college preferred but not required
• Minimum of 2 years successful work experience in a related field
• Prior experience in a fast paced customer service environment
• Prior experience working in call center or inbound calls environment
• Speak, read, and write English fluently
• Good verbal and written communication skills
• Proven ability to prioritize and multitask
• Advanced skills in Google Suites
• Accurate data entry skills

• Self-directed and organized.
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented, catches errors early
• Customer service oriented with a sense of urgency
• Ability to work under pressure and independently
• Ability to take direction

• Fast-paced environment
• Requires working at a desk to use a phone and computer
• Use office equipment and machinery effectively
• Work effectively with frequent interruptions
• May require occasional overtime to meet deadlines

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.