Supervisor, Settlement & Accounting Operations

Role Responsibilities

As a Supervisor, Settlement & Accounting Operations, you will be responsible for leading the daily Settlement operation, ensuring the integrity of reconciliation, regulatory reporting, financial controls, and operational processes across multiple products and channels. This role serves as a key partner to senior leadership, driving operational excellence, team performance, and automation initiatives to support business growth and regulatory compliance.

• Lead the daily Settlement Operations function, ensuring timely execution of critical processes, reconciliations, controls, and reporting activities.
• Hands-on experience in accounting operations and foreign exchange (FX) business processes, including settlements, reconciliations, regulatory requirements, and financial controls.
• Act as a key escalation point and operational lead for Settlement activities, providing support to senior management and ensuring business continuity across the function.
• Supervise and review reconciliations across Retail, Foreign Exchange, Digital, Wallet, APN Inbound, and other transactional products, ensuring accurate resolution of outstanding items and exceptions.
• Oversee regulatory reporting activities and support interactions with the Central Bank of Brazil and other regulatory authorities.
• Review and approve accounting entries, reconciliations, and month-end closing activities to ensure financial accuracy and compliance.
• Serve as a key approver within BlackLine and support the governance of reconciliation and financial control processes.
• Provide operational and strategic support to senior management, acting as a key partner for Settlement, Accounting, and regulatory initiatives.
• Support the implementation of new products, channels, and business initiatives by ensuring appropriate settlement, accounting, and control processes are established.
• Coordinate responses and documentation for internal audits, external audits, SOX requirements, and regulatory examinations.
• Support cash management and controls related to company-owned stores and transactional operations.
• Drive process optimization, automation, and continuous improvement initiatives leveraging tools such as Excel, macros, AI-powered solutions, and reconciliation platforms.
• Develop, coach, and supervise a team of four professionals, ensuring performance, accountability, knowledge development, and effective workload management.
• Foster a culture of operational excellence, continuous improvement, strong controls, and customer-focused execution.

Role Requirements

• Bachelor’s degree in accounting, Finance, Economics, Business Administration, or a related field.
• 6+ years of experience in Accounting Operations, Financial Control, Settlement Operations, Reconciliations, or Regulatory Reporting within banking, payments, foreign exchange, fintech, or other regulated financial institutions.
• Previous experience leading or supervising teams is required.
• Strong knowledge of Settlement Operations, reconciliations, accounting controls, and month-end close processes.
• Advanced Microsoft Excel skills, including macros and process automation techniques.
• Experience with process improvement, automation initiatives, AI-enabled solutions, or workflow optimization is highly desirable.
• Experience interacting with financial regulators and supporting regulatory reporting activities is preferred.
• Advanced English is required.
• Spanish is a plus.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Brazil-specific benefits include:

• Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
• Life insurance
• Food voucher
• Meal voucher

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.