Manager, Fulfillment

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

As a Manager, Fulfillment, you'll be at the forefront of our operations, ensuring that our order processing and delivery systems run smoothly and efficiently. You will supervise a dedicated team focused on order entry, administration, and shipping, aiming to exceed customer satisfaction through meticulous planning and coordination. Your role is pivotal in maintaining optimal inventory levels, crafting capacity plans, and preparing demand planning analyses. By doing so, you'll help streamline processes and amplify our organization's operational effectiveness.

• Supervise daily order processing activities to ensure timely and accurate fulfillment.
• Oversee preparation and shipping of orders, maintaining adherence to customer service standards.
• Develop and implement capacity plans to manage build-to-stock and build-to-order environments.
• Maintain optimal inventory levels to support smooth operations and minimize costs.
• Coordinate with third-party vendors to ensure seamless order flow and resolution of issues.
• Prepare volume and demand planning analyses based on internal and external data.
• Monitor and manage order backlogs, ensuring timely resolution.
• Maintain accurate records and operational documents to support compliance and quality standards.
• Conduct regular team meetings to review performance metrics and provide feedback.
• Identify and execute process improvements to enhance operational efficiency.

• Leadership: Ability to guide and motivate a team of entry-level professionals.
• Inventory Management: Knowledge of maintaining optimal inventory levels.
• Customer Service: Focus on meeting customer satisfaction and service standards.
• Data Analysis: Ability to prepare and interpret volume and demand planning analyses.
• Vendor Coordination: Skills in coordinating with external partners/vendors.
• Problem Solving: Competency in resolving operational issues efficiently.
• Communication: Strong verbal and written communication skills for effective team and vendor interactions.
• Process Improvement: Ability to identify and implement changes to improve operational processes.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.